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Reviews from Guests

4.0/5

tripadvisor

94

Reviews

from real guests

tosa66

3

/

5

Positive points: Very clean and modern accommodations, magnificent pool, and quality service. Very attentive and available staff. 10 min by car from the windmills and Little Venice, but also from very pretty beaches. Negative points: truly glued to the airport runway and a flight every half hour. Limited soundproofing with the adjacent apartments.

firdaousea

1

/

5

Avoid this hotel at all costs. It may look beautiful in the photos, but the reality is completely different. We arrived at 11:30 a.m. even though check-in was at 3:00 p.m. I had emailed in advance asking if it would be possible to have the room ready a little earlier since we were exhausted after traveling. The owner simply replied “no” without showing any empathy or trying to accommodate us. Ironically, they ended up giving us the room before 3:00 p.m. anyway, which proves that a little kindness and flexibility would have gone a long way. What shocked me the most was the owner’s attitude. While waiting, I wanted to lie down for a while on one of the outdoor sofas by the pool. Instead of showing any understanding, she told me I was not allowed to lie down or even rest there. I was so exhausted that I lay down anyway, only to have another staff member come over and tell me to get up and sit properly. I’ve never experienced such a lack of hospitality. Instead of making guests feel welcome, they make you feel like you’re a problem. The room itself was unacceptable. Every evening when we came back, it smelled strongly of damp and mold. The floor was wet from humidity, the beds even felt damp, and the cabinet where the trash bin was kept had a disgusting smell. This is absolutely unacceptable for a hotel in this price range. The breakfast was another huge disappointment. €22 for what looked like frozen, low-quality food and an orange juice that wasn’t even fresh. Completely overpriced and not worth it. To make matters worse, almost every interaction with the staff felt like we were bothering them. No smiles, no warmth, no willingness to help. The only person who deserves recognition is Andy, who was genuinely kind, friendly, and professional. This hotel focuses on appearances, but behind the beautiful pictures is poor service, uncomfortable rooms, and an incredibly rude atmosphere. I would never stay here again and I strongly recommend that anyone considering this hotel book somewhere else instead.

664stellaz

5

/

5

One of the best rooms. Service - cleanliness - location - quiet. Near the airport with close distance to the country.

Facilities Details

Free Wifi

Facilities Details

Internet Access in public areas

Free Wifi