Not a 5-Star Experience
While the hotel has a nice atmosphere, it is not a true 5-star hotel in our opinion. We’ve stayed in many 5-star and even 7-star hotels around the world, and this experience doesn’t meet that standard.
The room was much smaller than expected, housekeeping was minimal, and cleanliness could be improved. We repeatedly asked for our private pool to be cleaned, but the bottom of the pool remained dirty throughout our stay. We also found lizards in the room, dirty dishes were left outside our room for two days before being collected, and one of the electrical sockets was coming out of the wall, which is a safety concern.
Overall, the hotel has potential, but the service, maintenance, and attention to detail are not what we expect from a 5-star property.
