Irene Pension I

Great location, 10 minutes from the center on foot. Very disappointed with the Welcoming. We repeatedly pointed out that the wifi did not go in the room but nothing was done to solve the problem. Also was reported the change of sheets and towels every two days, but it was not done, only after our reminder.

They cancelled our reservation which was already fully paid for and confirmed a few hours before our checking! They did not even bother to find us another room when we asked for one even though we booked through booking.com and I was charged the full amount and they are obliged to do so if for some reason they cannot accommodate you. Booking was not really helpful either as they did not ,over us to another hotel. Finally, they told us that we would get a refund after….17 days or so!Stay away, the overbook and just leave you out in the street!I have not yet received any refunds.

I made Reservation through booking.com that had availability, the procedure was normal and even paid the whole amount, pre-paid for the stay. I received two three mail confirmation of booking, receipt etc, and the day I was going to checking the CANCELLED themselves, while the money was kept and it takes 12 days to return!!! They left us on the street and didn't even find equitable accommodation as they are obliged, naturally violating the written terms of the agreement! In my account there is no amount even and they even refused to talk but m3 referred...to booking!