Naxian Collection

We had a wonderful family vacation in Naxos, but this property does not justify its price or its Small Luxury Hotels of the World (SLH) affiliation. The biggest disappointment is how different the reality is from the photos on the official website. The hotel feels like it was great years ago but is now in need of renovation and much better maintenance. The gardens are neglected, many facilities look dated, and the overall property feels tired. Our villa (#19) had a persistent humidity and insecticide smell that never went away. The breakfast was acceptable but very basic for this category, with no non-dairy milk options. Although the villa has a kitchen, it lacks even basic equipment such as pots and wine glasses. For a hotel positioning itself as luxury, it was also surprising that there was no evening turndown service, and the rooms don’t have blackout curtains. Instead, you have to manually close the heavy exterior shutters every night. After this stay, we spent several days in a private villa elsewhere in Naxos for a similar price, and the experience was significantly better. I’m sharing this review simply to help future guests set realistic expectations. I’ll attach photos so travelers can compare them with the images shown on the hotel’s official website.

This resort/hotel has exceeded our expectations. We have a beautiful 2 bedroom 2 bathroom suite with a family room. Suite has a private pool. We are here in May so the water is cool, but still enjoyed a swim. Staff is amazing and friendly. I definitely will be back.

Initially I thought the hotel was too far away from the town centre, bar and attractions however as we settled into the hotel it was perfect. We had the ground floor of a shared villa with its own pool. The kitchen area was a little tired but nevertheless fit for purpose. The villa had its own lounge area, large bedroom with an ensuite. We chose not to hire a car as were island hopping and this was our second island of 5. We took a 10 min walk to the nearby seafront which offered a great choice of bars and restaurants. The local bus service is cheap as chips with a trip to Naxos town centre 2 euros. The bus stops outside the Naxos Palace Hotel (which is next door) make sure you buy a ticket before you board the bus as they don't sell them on the bus. You can buy them from the reception at the Naxos Palace Hotel. A day spent at Naxos town centre was more than sufficient. We really enjoyed the half day trip from Naxos town centre to the middle of the island. (About 40 euros each), Staff at the hotel were great. It's so quiet at night you can hear a pin drop. I know it's the end of the season for the hotel but they could have done so much more with the outside BBQ which was not in use. That said we loved our stay and would return.