Yades Suites - Apartments & Spa

An absolute dream to stay here. The suite was pristine, modern, and quiet in the heart of Pollonia. A short walk to the beach, markets, and the best restaurants. This made mine and my wife’s 10 year anniversary worth it. The young girl that works there couldn’t have been more inviting and always made sure we were perfectly taken care of. 10 stars

The room was lovely, with a comfortable setup and a balcony offering beautiful views of the ocean. The location was excellent! Just a short walk to the town centre, but far enough away to feel peaceful. There were a couple of downsides, the exit sign above the door and the AC light in the room were quite bright at night, which made sleeping a little difficult (bring a sleeping mask if you’re sensitive to light). While the staff we met in person were warm and welcoming (including the cleaning staff, who always greeted us with a friendly hello), communication beforehand and during our stay was disappointing. I emailed twice before arriving for assistance and never received a reply. When we arrived, we asked for help with a restaurant booking and were assured it would be arranged, but we never heard back. I also accidentally left some belongings in the cupboard after checkout, I didn’t bother to follow up, as I didn’t expect a response given the lack of communication earlier. Overall, it’s a tranquil and well-located spot with genuinely kind staff on site, but the lack of communication let the experience down.

We had a booking at Yades – All Sea View Suites – Adults Only, Naousa, Paros in August 2025. Unfortunately, my husband was hospitalised with multiple fractures and broken bones and is now undergoing surgery following a serious accident. This was a genuine and extraordinary medical emergency, completely outside of our control. I contacted the hotel twice directly as well as the platform we booked the hotel from. We offered sending in all evidence of emergency, and requested rescheduling any date/year, however the hotel refused every request for flexibility, stating: - No rescheduling was possible. - The booking was non-refundable. - Emergency situations make no difference. I did not ask for a refund, I simply requested to reschedule, even offering next year or any off-season dates that the hotel preferred. The hotel declined completely. Later, since we could not physically check in on the first day, the hotel cancelled our booking themselves. This lack of understanding and refusal to offer even a gesture of goodwill in the face of a medical emergency was extremely disappointing. For a boutique property, one would expect a more humane and flexible approach, especially when guests face unforeseen emergencies. Sadly, our experience has been the opposite.