Elysium Resort & Spa

This is a difficult review to write as we were pleased with the hotel in general such as the food, cleanliness, pool area, polite staff etc however we were not treated like Elite guests which we had paid for. We arrived at 2:30am so met a porter rather than a proper reception staff, he gave us a key, took the money for the city tax and sent us on our way. We did not get the welcome drink or free dinner on arrival due to arriving in the middle of the night. (You were given a 20euro voucher each for missed dinner but you weren’t allowed to use them together at the same dinner even though you would have eaten together if we had arrived earlier?) When we reached our room, we found a double bed and a see through wall into the shower. This holiday was for myself and my adult daughter, we had requested and had had acknowledged 4 times separate beds but this hadn’t happened. We immediately went back to reception to find the staff member now snoozing on the sofa. He said to speak to reception in the morning as there was nothing he could do. We did this, they claimed we had already been upgraded to superior premium level but this was untrue as we showed the booking form and we had paid for superior premium already. They tried to lie! The general manager then did offer us a junior suite but we couldn’t get in it until the next night so we lived out of suitcases for a while. Meanwhile, we still hadn’t been told about the elite lounge or anything about the benefits of elite until we stumbled upon it and some with another guest on day 3. In the junior suite albeit a lovely room. The shower didn’t work but maintenance did come and sort it quite quickly. My main criticism is that we had also paid extra for full board but only received half board. It wasn’t until day 6 of our 7 day holiday that we were told by one of the waitresses in fresh that we didn’t have to pay at lunch. We had not been told this, probably due to not getting a welcome meet on arrival. The prices around the restaurants and pool were really really high and so had spent the week eating crisps and snacks from the shop which was reasonably priced. I went to our elite lounge, she apologised, she also said I need to check out early the next day as someone had already booked our room. She did offer us yet another room move until 4pm. I feel we were not treated well all week. I asked if we could use the spa as compensation rather than paying 50euro for it, she called the manager and they agreed ok, for our last day and due to late check out we could. The last day arrived, handing over the keys at 11 and no access to the spa was in our notes. They were expecting me to just hang around the hotel for 12 hours with no room, no shower and once you check out no access to the lounge or restaurants either (even though we still hadn’t had our missed dinner voucher). Finally battled with the lady and was given access to the spa free of charge for the day so could use the showers and store our luggage. Overall we came away very disappointed with how we were treated considering the price paid. This was supposed to be a special trip for my daughter and I and just feel a bit conned

Absolutely stunning hotel, the view from our room was beautiful, food and cocktails were lovely! Reception staff were very friendly and extremely helpful, waiters and restaurant staff were all very welcoming and polite, would highly recommend and will definitely be back ☺️

Our stay at this hotel was absolutely wonderful. Besides the beautiful surroundings, excellent food, and overall atmosphere, I would especially like to highlight the incredible team and the people who took care of us throughout our stay. A special thank you goes to the managers, who did an amazing job and made us feel truly welcomed and cared for. What I appreciated the most was their genuine and natural approach. Especially during the busy high season, when staff in many hotels can either be overwhelmed or sometimes try too hard, here everything felt effortless, authentic, and comfortable. We never felt pressured or disturbed, the attention and care came naturally, always with a smile and true professionalism. It is clear that the team really cares about creating a great experience for their guests. It is clear that this hotel is made special not only by the beautiful surroundings but people who work there. Thank you for everything and we hope to return again soon.