Mareblue Cosmopolitan Beach Resort

This hotel promised to be a 4* hotel but I don’t believe that it is. On arrival staff were stretched and the hotel was overbooked. Several people were sent to other hotels as there were no rooms available. We were lucky, sort of. We were given, what was technically an upgrade, a family room which was away from the main hotel. It was not the sea view we had booked and it was dark and drab. There wasn’t anywhere to dry clothes so remember plenty of pegs to hang towels over railings and clip to chairs! We decided to stay put as there were no other rooms available in the hotel. I now wish we had complained but at least we had a bed! The whole reception staff were under pressure and struggled to deal with several upset customers. You can book a shower room at no cost if you have a late checkout rather than paying for late checkout As previously mentioned by others, the gastroenteritis bug was widespread across the island. Both of us had it and even though it was 24 hours in bed, neither of us felt well for a few more days. It was only after 6 days that the hotel responded by putting up notices in the doorway and lifts. These notices were keen to stress that the origin of the outbreak was not the hotel, sounded like they were trying to cover their backs rather than respond with sensitivity and support. One additional sanitising machine appeared outside the restaurant. We saw no additional measures and cleaning in the restaurant was cursory at best. This should have been communicated to guests on arrival by both the hotel and easyJet so that we could take additional precautions. We heard about it from the staff in the bar below the hotel. The food was ok, after the illness it was quite difficult to find food which was suitable to eat as many dishes were rich or heavily sauced and these didn’t help if you’re recovering from a stomach upset. The pool bar food was much better and consistently good. Drinks were poor, cocktails and wine unpleasant and the soft drinks were very sweet. The lovely outside area was full of smokers, a shame as it was the best place to sit on a night. This hotel is set slightly further back from the really busy road and this does help to lessen the noise. It well placed for the bus into Rhodes and a walk down through Ixia where the bars and restaurants are. The Spa was the highlight, both of us had a massage with the wonderful Aphrodite ( I think). The atmosphere in there was calm and the massage was amazing. I know some of the circumstances of the holiday were out of the control of the hotel but their response was very disappointing.

So today we have arrived back from a beautiful stay away in Rhodes at this hotel. Star based would class more as a 3* but i feel that they are always advertised up a star regardless. The entertainment from kids activities to the Water Polo to the pool was awesome. I took part int Aquagym and Aquazumba and thoroughly enjoyed it. The choice of music by the pool was a mixture and welcomed. Everyone was very helpful and friendly, the room was basic but the cleaners kept the place clean. The location was amazing. We came out of the hotel and walked down past more hotels and loads of eateries and shops. There was a bus stop i to rhodes city centre which took maybe 15mins for €2.50 each and then €1.60 back. One of stores right off the hotel was the excursion and they were very helpful. The one thing i will say which is nothing to do with the hotel but there is the norovirus out there at the moment which travel companies are keeping hush. Both me and my husband had it and was a 24hr turnaround but it was grim. Luckily there was a pharmacy a 5minute walk either to get the almora probiotic on board which helped us the rest of the week. But considering people at the hotel were beckming ill the staff were incrdible. Call reception and they would send bottles of water and room Service so that you could try and maintain the spread but also have the all inclusive. The entertainment was rrally fun and had a lovrly time, massive shout to Leslie and Alicia. Thankyou for the laughs, thankyou for your persistence and dedication getting people involved because lets be honest, we are all big kids and on holiday when noone judges or knows you, just perfect. The food selection was nice, maybe slightly basic but had a few special nights and to be honest after the virus i wasn’t going wild on crazy food. The pool bar was amazing, those gyros 🥙 amazing. The massage was lurrrrry. Feel like we got the kind of holiday we really wanted. Location, vibes and needs covered.

The hotel has potential but is poorly managed. The hotel is over booked many people who booked superior rooms at an extra cost were told like us on arrival come back tomorrow and your room will be ready. The main road is very noisy at all times of day. The hotel is very very busy even in off season. This has an impact on the hygiene. The virus whilst across the island does seen very bad at this hotel and staff show little regard for your care. The food is average and there is lots of cross contamination in the buffet with kids running freely making this worse, it has been very difficult to manage allergies. The restaurant would benefit from a matredee to run it better and the manager whilst walking around did not seem aware of how to actually manage the issue. Left this place feeling disappointed and glad to go home. The staff work hard but are left to deal with unhappy customers due to poor management.