Rodos Palace Hotel

The hotel over all does not deserve more than a 3 star. Just finishing up our holiday here this September 2026 and disappointed isn’t even a good word for this hotel. We have paid around 3k all inclusive for 7 nights (2 adults &2 children ) for what we thaught a high end hotel would be and the room was dirty, old, bathrooms very mouldy and mirrors were stained, starched in a terrible manner. Even after the ‘cleaner’ came the room still looked dirty,. The hair dryer provided, kettle and amenities in room, nothing was working, thank God I packed my own. The food was okay, however same food everyday in the snack bar at the pool. We never knew when pool or towels became available since they never had a proper start time. Tiles broken around pools which made it actually unsafe for children and were definitely not kept well. The staff seemed overall unhelpful and honestly the pictures on the internet does not do this hotel any justice. Definitely won’t be coming back.

Honestly, we felt like we'd been lied to with this one. A huge hotel with absolutely no charm, customer service is dire and the rooms are so old fashioned you feel like you've gone to the wrong hotel. We booked a garden view room- one up from the bottom tier room- these look quite airy on the website (we booked through Expedia) and there's a real toss up of whether you're getting brown and grimy or light and airy. We got brown. I think we were lucky ours was fairly clean when speaking to other guests who had mould. Our other room had someone's underwear in their duvet cover- we assume it came from there as a used thong fell out one night- definitely not ours- no apologies, just someone going to the room and sort of shrugging. The main entrance is a huge catfish- it looks pretty 5 star (which is what this claims to be) but as you get to the lifts (not enough for such a big hotel, never had to wait for the elevator so long in my life) , boil alive in those as there's zero aircon in the lifts and then hit the floor your room is on you start to realise you've been had. Old musty smelling carpets in shades of vomit and brown panelling- nothing like the beautiful light breezy place advertised. The rooms....oh the rooms....BROWN. They're so old, so unloved there's a creaky fridge that we had to keep smacking as it woke us up several times (this also didn't work properly), there's the narrowest of beds (2 singles as we were in a friend group), mine was threatening to collapse at all times and a bathroom that would not be out of place in some sort of victorian collage. Pink, strange and the only good thing I can say Is that the shower was really good. The hairdryer on the wall however? I was unaware those things were still in place in hotels.No extractor fan either. These rooms were so dark and depressing you didn't want to spend more than a second in there.Plug sockets were a premium and the one behind the lamp table by the beds looks like a fire hazard. The very old and bent paperwork in the room is to be ignored- checkout stated in there as 12 but it's 11am as per the bookings- don't get caught out, I watched another lady being asked for more money for the 12pm checkout. These folders of supposed information need to be burned they look like they're 20 years old themselves.We also had a coffee from the Nespresso machine on one of the days, we then had the cups replaced but were never given any more coffee?!! one and done?!! what's the machine for then? Even the used spoon was never taken away! Nowhere did it say only 1 coffee each per holiday when there's a coffee machine literally in room. The public areas are dirty- the same bottle of water sat on a table on the way to the back lifts for days. The pool -which we only tried once as it is so oddly set up the sun is hard to keep- has the most uncomfortable sun beds and is also very dirty. The dome is an odd choice as it boils you alive while a sad little stage has odd bits of entertainment on it. Vast areas of this place just feel abandoned and uncared for- whoever is running this does not love it and cares very little for any kind of modernisation and atmosphere. The carpets smell old and terrible all over the place and I never saw a single staff member even acknowledge each other let alone a guest. The buffet breakfast wasn't the worst but as usual, the cattle market at the front buffet is awful and I got told off for trying to sit on a made up table as it wasn't for 4 but for 6- I explained I was trying to sit on one that wasn't filthy but was met with a rude sneer and escorted to the back. Lots of snooty looking people hanging around and only a couple actually trying to keep up with demand on turnover.Back buffet is better and you can sit outside but you can just feel the misery in the guests. Thank goodness this place Is so close to the beach because it was out saving grace. Zero beach area attached to the hotel which I believe was originally mentioned somewhere and the staff did indeed look sick of being asked this question so I cannot have been the first. We just felt this whole place is a big lie. A supposed 5 star who only have that rating due to the sheer amount of "things" on site- if you cannot keep up with a place that big and make it clean, fresh and give it a lovely atmosphere then cut something out, do the smaller things well- this mishmash of everything is being done badly and with no love. We will not be back, I won't be recommending it unless a new management does something serious to sort this place out.

We are arrived at hotel, room was not ready, that was not an issue as we arrived earlier than check in time. luggage was 'stored' at a room that was full, so luggage just outside the storage room. No safety as half of the luggage was just in the hotel unattended. Return for check in which took around 40-50 minutes, very slow. After check in, went down to the pool to get towels to inform us that there were no clean pool towels available until the next day. this is unepected for a 5* hotel. people check in at the hotel after lunch are still entitled to receive towels within the day to use at the pool or beach. the hotel had a child pool and some slides, old , danger and outdated. No supervision there at all, my kid 5 year old injured her head. Pool on the first day was not clean. All common areas in hotel was really hot, being outside was better temperature, air condition was at minimum. We had a family garden suite. the room was spacious, however a/c in one of the room did not work after the 2nd day. fridge in room, door did not close properly therefore low temperature. cleaning was just doing the bed and change of towels. i could see hair on the floor from blow drying our hair (3 women in one room) which were there the next day until i cleaned them. bathroom, old and outdated, the shower could see some mold. Food very poor, we were half board and ate only the 1st night, as food was not tasteful and was cold. breakfast average, only fried eggs were good. bread the one day could understand that was not fresh. overall poor management, unorganised, outdated. Defenitely not a 5* hotel. will be returning ? No recommending the hotel ? No For such a big hotel and a supposly 5* i expected to be cleaner, more organised, better facilities.