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Reviews from Guests

4.0/5

tripadvisor

1,157

Reviews

from real guests

N1505WVmaryl

5

/

5

What an absolutely beautiful and amazing hotel. We had the best time and literally never wanted to leave the hotel since the property itself is absolutely stunning. We spent one night in their endless blue room for our honeymoon and it was the absolute hi-light of our trip. Not only that, the staff is top tier. Special thank you to Nefeli for making our stay so smooth and being so lovely and extremely helpful. Also the two gentleman waiter/bartender (we unfortunately forgot to ask for their names) were so attentive, kind, and a pleasure to be around. The room was amazing, so clean, and they put special touches to make our honeymoon feel so special. My husband and I have traveled to many different places around the world, stayed in many different hotels, but this was by far one of our best stays! We will remember our stay/staff for the rest of our life and we are so grateful to the hotel and its staff for this core memory. We will 100% be back. It is worth every single penny.

emilainep

5

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5

Excellent location, loved our stay, the location was exquisite with the best view of the caldera hands down. The only problem we had was with the concierge via WhatsApp, there was alot of miscommunication. Taxi not being there at the time we were told, we missed our boat to the restaurant because we were given the wrong time. I suggest arranging your own transfers. Other than that great location.

boo7382

5

/

5

My husband and I traveled here celebrating my 40th Birthday and all I can say is WOW. One of the more amazing views I have seen in my lifetime. The hotel is immaculate, the reception is incredibly helpful and responsive, and the food is delicious. Truly a 5 star experience, Joanna and the reception team were very helpful with dinner reservations and sunset views to make our trip even more memorable, and planning our breakfast every day. Our Cave Suite was very clean and quiet, while providing immaculate views and relaxation. The only downside to this hotel is that you have to push through all the tourists to get to the entrance of the hotel since its such a picturesque view (and during high season everyone is trying to get a picture, literally lines of people), but the hotel handles this very well. We had a guy carry our luggage from the transport all the way through the crowd both the day we arrived and the day we left, and they do not hesitate to get everyone out of the way! The hotel does a great job of keeping the privacy from all of the photo takers outside the front door. Overall this was a stellar experience that we will remember forever!

Facilities Details

Free Wifi

Facilities Details

Internet Access in public areas

Free Wifi