Heliotopos

Extremely disappointed with the lack of understanding and ability to work with clients needs. because of the government shut down had to cancel the trip and ask for reimbursement or rescheduling but they refused to work with me emailed them several times asking for option and never got a reply . called them twice and never got an answer. I understand there is a policy for cancelations but there are situations that cant be controlled.

What a place! Beautiful views! We were very happy to stay at this hotel. And the service was great. Both mother daughter team, Elleny & Lila were so friendly and helping. Not very happy about the breakfast guy though! He was little temperamental! Also, unreal!! One morning, we were at it when my friend’s daughter requested a Cappuccino. She sipped a bit and didn’t like. So put aside. The counter guy was little upset. We told him coffee may be very good but she just didn’t like it!! Then when my wife came and requested a Cappuccino, the guy said, oh there’s one there, take it!! Can you imagine? Somebody had drank from it, and it was cold by that time!!! But hotel is very nice, close to bus stand to catch an easy ride to downtown Fira.

Location on the Caldera trail in Imerovigli was wonderful and convenient. I am so glad we did not stay in Fira or Oia because the crowds there were not my idea of enjoyable or relaxing. The small store just a short walk away was very convenient. The amount of excellent restaurants only a short walk away was perfect for me after walking so many miles during the day. Room (22) was unusual and charming and exactly as pictured on their website. The kitchen we only used for the refrigerator. No kitchen towel or paper towels provided. The bathroom and shower were very nice but hotel did not provide lotion. As a backpack traveler who didn’t have any that was disappointing. The patio/view were beautiful with a view of the volcano in the distance. The area (really all of Santorini) was very safe and walking the trail at night seeing all of the caldera hotels and pools lit was so pretty. Walking to Skaros rock for a better sunset was a wonderful close by experience. Hotel amenities were nice. Lots of stairs but that is true of every accommodation on the Caldera. The tiny pool was refreshing after the heat of walking around the area. The staff were friendly, kind and accommodating. The bar was very nice and had great drinks. Would definitely recommend!