Ira Hotel & Spa

Avoid at all costs. This establishment does not correspond to the advertised description. The hotel is clearly poorly maintained and presents several serious problems. We notably observed defective electrical equipment, which raises real safety concerns. The room gave off a strong smell of sewage and showed significant signs of dampness, making the stay particularly uncomfortable. When we reported these problems to the front desk, we were told that this situation was "normal in hotels located on the edge of the caldera." A totally unacceptable response. Regarding breakfast, contrary to what one might expect from an establishment of this category, it is not a buffet. The dishes are simply placed on the table without any explanation and without the guests' dietary preferences or restrictions being taken into account. No special attention is given to vegetarians or those suffering from food allergies. Faced with all these problems, we were forced to leave the hotel after only two nights even though we had booked a four-night stay. To date, despite four written follow-ups, we have received no response from the establishment. No refund or proposed solution has been granted to us. The lack of support, communication, and consideration for the customer is simply unacceptable.

This hotel scammed us. The photos on their website were extremely deceiving and we would not suggest to anyone that you stay here. The hotel’s website said they had room service and photos on website gave the impression that there is a restaurant. All they offer is a breakfast. The photos gave the appearance of a buffet, but there is no menu or buffet. They give you the same meal every morning - a hard boiled egg, a fruit salad, bread basket, yogurt and vegetables. After the 2nd breakfast it got very old. The juice was canned. The hotel advertisement says they have a whirlpool but when we asked where it was we were told it was in the spa and we would have to pay 20 euro PER PERSON for 30 minutes. I have NEVER stayed in a hotel and had to pay to use the hot tub. And to list it on your site, which implies that it is free, is even worse. We paid €280 a night for three nights and were shocked by our room. The hotel has a gorgeous view, but we were in an inside corridor. “Our view” was of another wall. The room had ants on the floor and in our bed. The linens were old and had pills on blankets. Outside our room was mold and slime on the floor, which my husband stepped in. The hotel was very rundown overall. Paint was chipped on furniture, the floor and handrails, which were rusted. The pool had NO service. No bar, no waitstaff, and my husband had to locate, carry and put up our own umbrella. Nowhere to even get a bottle of water except to pay for it out of our minibar which was hot. They left tattered towels on the chairs for us to use. The towels had actual holes in them. When we checked into our room we immediately and politely explained to reception that we were on our honeymoon and expressed our dissatisfaction. He told us that the hotel was full (we learned later that there was no way this was true because both breakfast and the pool were empty), and we would have to come back to reception in the morning and speak with someone else. AND if we wanted to be upgraded we would have to pay for it. They did not offer ANY customer service. It was advertised that there was 24 hr reception, but each time we went there was no one there and we would have to knock to get someone to come out of another room to help us. There were 2 large (and steep!) stairwells. We had to carry our bags ourselves down the first flight. The same man at reception took ONE of our 4 bags down 1 flight for us. When we checked out he did not carry any and ny husband carried two giant suitcases (we were traveling for 2 weeks) and two smaller bags himself. Our cab driver happened to live next door and told us that the police were called to our hotel at least 5x this summer because guests were arguing with the “staff”— we assume they were trying to get their money back. If I could give zero stars I would. DO NOT BOOK!

The hotel was recently renovated with a modern and greek style decoration. The room has a shape of a cave which is really nice and special. Everythong was very clean. The lady in the reception was very nice, polite and helpful. The hotel has a wonderful and breathtaking view to the caldera! Amazing! However, there are 2 points that were disappinting: - The breakfast was poor and the same every day. There was no buffet; The waiter brought the breakfast to our table and it was a basket with fresh bread and pastries, jam, ham, 2 small pieces of cheese, olives, tomato and cucumber. 1 egg, 1 iogurt, and slicced green apple. Everyting was fresh and there was enough food, but we couldt choose what we want to eat. If we want scramble eggs or cereals we must pay extra for that. There was no variety of fruits. No variety of cheese. That is a shame for a 4 stard hotel. Also, on the internet we can see beautiful pictures of guests having dinner on the terrace, and tasty dishes. Well, there was nothing. No tables to seat outside and no restaurant to eat. They informed that they dont have a restaurant or bar, so we were forced to go outside to have a meal or drink something. Maybe they only provide that during the high season, something to discover..