This hotel is in a good location, and has great potential. However the cleanliness is dreadful. The bed clothes were old and grey and were not changed in the week. The towels were filthy with stains and were rough and grey. The bathroom had no hook for towels and clothes. There was no toilet roll holder. When the toilet was flushed it left the seat all wet. There was a dirty glass on our balcony when we arrived and it was still there when we were leaving. It took 3 minutes for the cleaner to clean the room. The taps were also filthy. The sink leaked so we couldn’t leave anything near it or it got wet. We mentioned these to the manager and she did try to make amends, however cleanliness should be a top pain any hotel. These may all seem minor but put together they don’t make a hotel 4*.