Intercontinental Real San Pedro Sula

The check-in was not that great but it got sorted the next day with apologies and smiles. We had booked our room with Breakfast but at the check in the lady had only our room reservation and insisted we are not untitled to breakfast. We had arrived at the evening and we were already tired. Didn’t wanted to argue just wanted to get a good rest. Anyway the next day all was sorted and we got a good breakfast with outstanding service. They got really good coffee ☕️ The room was good and the location excellent. Internet was strong too. They have several restaurants. The hotel is located next to a shopping mall. We felt safe and comfortable. We stayed just 2 nights. All other staff were very lovely and helpful. Especially the young man at the check in and the breakfast staff.

Intercontinental SPS is an amazing place where you can chill,eat great food and having great attention and service.I recommend this place to everyone

It is the first time I experienced such a terrible experience at the check in process. The staff member named Alejandro treated me with such disrespect, I was going to pay my hotel bill with Apple Pay, the method I have used lately at the hotel since I do not carry the physical card, his response was that he needed to see the numbers on my credit card, I told hime Apple Pay does't show the numbers, the main objective of Apple Pay is security and simplifying payments, therefore it won't show the numbers of my credit card. I told him that I have never been asked for this in the past, his response in a very arrogant attitude and an escalated tone of voice was "if you don't show me your credit card numbers I won't check you in", which I thought it was the rudest attitude ever experienced at a IHG hotel. Totally unacceptable. I had to ask someone to go and bring me the actual physical card just to please him. He told me if I wasn't happy to talk to the manager at my check out. Unbelievable. The breakfast was poor, poor choices, extremely poor quality, like never seen before, I had to stand and wait 20 minutes for an item to be refilled while the rest of my food got cold. It wasn't even a full house that morning and the service was slow and the staff seemed distracted. Ended up leaving the restaurant and went to have breakfast outside the hotel where I could be at peace and well treated and where I could feel acknowledged. Also, the carpet on the 6th floor looked dirty and smelled really bad, including the carpet inside my assigned room. Overall it was a very bad experienced during my stay, especially because I have always loved and enjoyed staying at IHG, especially Intercontinental Hotel in San Pedro Sula, but this has not been the best experience at all. At least the check out lady was nice to me, that's all I can say was good during my stay.