TLDR:
Cons
1. Bad Service and Staff
2. Need to climb narrow flight of stairs to reception
3. Dirty and old furnitures
4. Not clean
5. Have to personally request for towels
6. Price is considered expensive for such service and quality given. Might as well spend a little more to book a 5-star hotel just opposite.
7. Poorly designed rooms and toilets.
Pros
1. Location 2mins near MTR
2. Many traditional food stalls around + modern shopping malls
I had booked this hotel for 4 nights in total. Upon arrival, I had to climb a flight of stairs to reach the reception. The stairs have narrow steps, and highly recommend travellers to bring smaller luggages. Check-in was smooth, however do note that a Deposit of HKD500 was required.
The room seems uncleaned and dusty, chairs were also black and dusty, seems like it was not even cleaned at all. There were no towels given, only disposable ones.
As we arrived late on the first night, everything seemed fine despite the old furnitures.
However when I returned to the room the 2nd night close to 1am, to my horror, I noticed 2 huge bed bugs on my bed. I took photos of the bugs and went down to the reception to request for a change of room. However, it seems like the staff was sort of an intern and was not wearing any formal clothing. The staff did not know what to do or handle the situation and called the supervisor I suppose. They did not have any available rooms that night, and thus I requested for a refund. However as booking was done on Agoda, it was not possible for them to refund me. I also went around other hotels nearby to ask for any available rooms, but there was none. I had no choice but to return to the hotel that I've booked. I was informed that there would only be rooms available the next day after customers had checked out. I then asked the staff if they could go up to the rooms to see the room and see what else could be done.
When we got up, the bugs were gone. But when the beds were flipped, we have no idea where the bugs source was from and there were many garbage under the bed. I asked the staff if they could provide bug spray, and help to clean and change the bed sheets and covers. The intern reluctantly did, however it seems he has not much experience, he walked around the room with his dirty shoes on, after telling him off, he then changed to the room slippers. The intern doesn't know how to even use a bug spray and I had to take it from him and do it myself. It was just a very stressful and frustrating experience. I barely had any sleep that night as I was afraid the bugs would crawl out again.
Next day, I packed up and passed the luggage to the reception counter and was informed that they would help to bring the luggage to the new room in the afternoon. Their check-in time I believe was around 2pm/3pm. So I left my luggage with the reception and went out. When I came back at 5:30pm to drop my things off, I was told my room was not ready. I was stunned and in disbelief, I wondered if the staff even bothered to make sure things would be corrected after such a bad night. I asked the staff why our room was not ready? They told me that housekeeping is cleaning the rooms now. At 5:15pm, when official check-in time is early afternoon. So then I asked roughly how long is the waiting time. They told me 10 minutes. I waited. While waiting, other customers who have arrived later managed to check in earlier. I went to the reception and asked if there were any other rooms available? As I have already paid my booking, but my room is not ready. Should not they have put my room as a priority? So I asked which floor exactly is the allocated new room. I went up to that floor level, no housekeeping staff were there. So the receptionist was lying and holding up my time? When I was about to go back down to the receptionist, I met the housekeepers however they were going to another floor, not the same as my new allocated room. They were cleaning rooms for guests checking in later. While they had the whole afternoon to clean my new allocated room while I was away. So I went down again, and questioned the receptionist. I just felt their replies were all bs and they avoided eye contact. After waiting for almost 40minutes, I was informed that my room is ready, however it was ANOTHER floor, different from what was mentioned earlier. I guessed they indeed HAD other available rooms, just reluctant to provide as it was like a family room size.
To be honest, I didn't mind paying extra if I had to since it was considered an upgrade, but their service was just terrible and I felt they are not bothered by the guests experience. When I went up to the room, the floors were still dirty, furnitures were dusty as well. I didn't look much as I was rushing to go out for an appointment. At night when I returned, the bathroom walls and tiles seems newly renovated, but the ceiling was not. There was even a hole (about a ping pong ball size) on the ceiling. As the floor was located on the highest floor, I was not too worried of peeking toms. But what if there were rats or bugs. It is open and can potentially be exposed to bugs or rats.
Overall, very bad and frustrating experience.
