Kempinski Hotel Corvinus Budapest

Great location Rooms very nice Lovely breakfast Trams outside front door .An easy destination for walking a very nice stay before Viking River cruise Our second stay at this hotel

I have been a regular guest at Kempinski hotels for many years and booked my stay as a Titanium member through the American Express Centurion Card Service. I was later informed that the hotel was fully booked due to the Formula 1 weekend. It was all the more disappointing that I received a room on the 6th. floor facing the park side, which offers practically no soundproofing. The traffic noise is clearly audible throughout the entire night. Even passersby on the street can be heard in the room. Restful sleep is out of the question under these conditions – and that in a hotel of this category. I understand that a fully booked hotel cannot fulfill every request. What I cannot understand, however, is that long-standing regular guests are apparently the ones who receive the worst rooms. Especially in such a situation, loyalty should be recognized and taken into account when assigning rooms. For me, this corresponds neither to the quality standards nor the service that I expected from a luxury hotel like the Kempinski Corvinus. Unfortunately, this stay has permanently damaged my trust. For me, the topic of Kempinski Hotel Corvinus Budapest is finished with that.

We stayed at Kempinski Hotel Corvinus Budapest from 18 to 20 July 2026, and unfortunately, this was one of the most disappointing hotel experiences we have had. A complimentary late checkout had been approved by one of the hotel’s employees, but this was apparently not communicated internally. At checkout, we were told that we had to pay for an additional hour. When we explained that late checkout had already been granted, Lila was rude and dismissive and did not appear to believe us. She only contacted her colleague to verify the arrangement after we repeatedly asked her to do so. Instead of apologising for the hotel’s internal communication failure, we were made to feel as though we were being dishonest about something that had genuinely been offered to us. I also asked Lila for an itemised receipt for our in-room dining charges. She appeared visibly annoyed and insisted that only a general receipt was available. Having previously worked in hospitality, I found it difficult to believe that a detailed breakdown could not be retrieved. Her attitude made us feel that our basic request was an inconvenience. The in-room dining service was also poor. When I called to ask about an item on the breakfast menu, the employee audibly sighed and responded impatiently. We were told that the side dishes would be included if selected on the breakfast card, but we were later charged separately for them. The explanation was unclear and misleading. The only positive part of our departure was a lady wearing spectacles and an outer coat, who may have been a manager. Unfortunately, we did not manage to get her name. She was calm, professional and helpful, and we sincerely appreciated her assistance. For a hotel carrying the Kempinski name and presenting itself as a five-star property, the lack of communication, dismissive service and unclear charges were unacceptable. We left feeling frustrated and deeply disappointed. Based on our experience, I would not recommend this hotel.