Arcadia Hotel Budapest

I made a reservation through the official website nearly two months ago, and the payment had already been withdrawn. 20 days before my stay, I received a unilateral cancellation notice from the hotel for their own reasons. I had some planned dates, so it was very difficult, but I managed to find another hotel. However, even after the trip was over, I have not received any refund at all in the past month. I have sent multiple emails, but have not received a reply. The first email said that I would receive a refund, so it is unacceptable that there has been no contact or refund. This hotel is a scam.

I stayed at the Arcadia hotel for 3 nights and definitely feel it has its pros and cons. In terms of pros, the location in terms of site seeing and facilities is superb. We walked to all the sight seeing spots and felt the location of the hotel was very central for what we wanted to see. Upon arrival, the lady on reception was very friendly and helpful. This was the only member of staff who we felt was friendly and helpful. In terms of cons, unfortunately we thought there was a few. Our biggest issue was the outside noise. If you are a light sleeper then this hotel isn’t for you. We was in room 007 which is located right above the restaurants outside. As soon as it hits 7pm, all you can hear is the outside noise and hustle and bustle of the street up until 2am/3am. We could even hear people’s full conversations from people who were standing on the street directly below us. We then was woken up at 7am due to what sounded like bin trucks going down the road in the morning. I appreciate that this cannot be helped and you are going to hear a little noise, however this was ridiculous. I’d suggest thicker windows or something to block/reduce some of the noise. Having read other reviews, this seems to be an issue on all floors. Not only can you hear the outside noise, if people use the lift and come into the corridor inside the hotel, you can hear all of this too. Noise seems to echo. Another issue we felt was the shower. The shower head was coming off the wall. It felt very flimsy and if it was going to come away from the wall. The shower head wouldn’t stay still so would constantly end up pointing towards the left meaning the floor would get covered in water and you’d have to move it back so it was pointing into the bath tub, this didn’t help the fact it was very flimsy. Lastly, we paid for a superior double room. The room was spacious however, the bed was 2 single beds pushed together with a sheet over the top. We didn’t mind this, the beds were comfy so this wasn’t an issue. However, it wasn’t one double duvet cover, it was 2 single (I’d go further and say small single duvet covers) which isn’t ideal. Why not just have one double duvet? Overall, I’d give this hotel a 2 star. The location is central and ideal for sightseeing however, we felt there was just one too many faults.

We arrive by taxi at the Arcadia Hotel from the airport and find a person at the reception (who, among other things, did not mumble a single word of English other than... sorry) who tells us that the hotel is closed until today. to be allocated. We had booked in October. No warning (and to say that nowadays there are many means of warning). Congratulations Arcadia and goodbye forever! Greetings. Thedeerhunter