Carmen Panzio

If you enjoy being humiliated after a long journey with a baby in your arms, Carmen Pension is the perfect place for you. We had an agreement — a late check-in for €5. Due to a train delay, we arrived just 15 minutes later than planned. You would think a professional receptionist would show a little understanding, right? Think again. The young man at reception clearly decided that kicking a mother with a 6-month-old baby out onto the street was the best customer service strategy. His attitude? Completely unprofessional, rude, and greedy — he only seemed interested in taking the €5 without actually giving us a place to stay. It took a long, exhausting argument (plus undeniable proof from Booking.com) to finally be allowed in. Without that, he was more than happy to leave us outside — a mother and a small infant — late at night. This wasn’t just poor service. It was heartless, shameful, and a complete disgrace to hospitality. If you believe guests deserve respect and basic humanity, stay far away from this place. Carmen Pension clearly missed the memo that guests are not enemies.

I booked the hotel and wrote that I needed to come after 11. They denied my response the day before my trip so I needed to cancel my reservation and search for a new hotel. However,although my cancelation was their fault they did not come back my money!

The room was uncleaned, smelly and the toilet and shower were leaking. The walls are dirty and need to be painted over necessarily. The towels were so old that we were not able to clean ourselves properly and we were forced to use one towel for the whole week. We ran out of toilet paper and they didn't want to bring it. I really unrecommend you to book this hotel.