Corvin Plaza Apartments & Suites

This was the worst serviced apartment I have ever stayed in. First of all, although it says there is a reception, do not expect any help from them. First of all, before arriving, I did not receive any information at all on how to get to the apartments. When I arrived, there was an administrator at the reception, but no matter how much I walked around their glass transparent doors, no one opened them. Then I got to the staircase with some resident and through it I got to the reception. Finally, they looked at my passport and said that there was no such reservation. And only after showing the Booking reservation with payment, the administrator called someone and said that this is another company and they would send information about which apartments are mine and where the keys are. If I had arrived later, I don't know how I would have gotten to the apartments at all. Another point, since I went to Budapest as a business trip, which definitely required an invoice, I chose apartments with a reception, hoping that it would be easier and faster to get the invoice. However... the reception said that not they, but another company had to issue it, and they would send it to me by email after check-out. OK, I believed it, but even after numerous requests via Booking messages, website, WhatsApp, I never received any invoice. The only time I received an answer was that they have problems with the invoicing system, but after that they didn't even bother to reply to a single message. So if you need an invoice, don't choose these apartments under any circumstances. The apartments themselves look worse than in the photos. All towels and bedding are washed with such fragrant powder that more sensitive people will definitely not feel comfortable. There are absolutely no toiletries in the bathroom, not even hand soap. The shower hangs at such a height that a 180 cm person has to stand with their head bowed. The rooms were quite cold and the blankets were very thin for autumn.

Having visited Budapest many times and previously stayed in this property we were excited about our trip. Unfortunately 2 days into a week long stay we had no hot water. We were patient believing it would return shortly but over 48 hours later were left with no choice but to leave the property and book in elsewhere as it was becoming impossible to maintain basic hygiene during 30+ degrees temperatures. While we tried to be civil dealing with this we found receptionist Naomi increasingly rude, directing her issues towards the absentee manager. She told us we were the only guests that were not satisfied and that other guests loved cold showers. Judging by the 9 other negative reviews during the same period from various countries we now see this was not true. We found communication impossible as we kept being told it was not their fault and they kept avoiding communication from booking.com During the stay we witnessed other guests checkin and pay for their accommodation before being told there was no hot water, we also witnessed our apartment being cleaned with cold water during our stay. The only time it was scheduled to be cleaned that week. We eventually checked out and checked in to a wonderful apartment elsewhere, with a host who went to great lengths to accommodate a last minute checkin and do plan to pursue this to a higher level as directed by EU consumer law and would advise other guests to do similar.

We entered 26 June 2025 and were supposed to leave on 28 June but we have gone to another hotel. As soon as we arrived at the reception we were asked for €50 as a guarantee for the damage we could cause and we were advised that there was no hot water, we went up to the apartment and surprise there was no air conditioning control. We went downstairs and the surprise was that they charged €10 per night for the air, we paid the €20 for the 2 nights and went back upstairs. Butoo surprise, the air was not working (only in fan mode, without throwing cold air) and outside it was at 40 grd. We went downstairs again to complain and were told that in 30 min the tehnico was going to fix it, we went on a tour and when we came back it was not fixed at all. We had a terrible night in the heat but with the promise that in the morning we changed apartments. And none of that, this morning they said there was no other apartment. They almost didn't want to give us back either the warranty or the air conditioning money. Ayy by the way, at 9:00 a tehnico showed up who told us that 3 days earlier I tried to fix the air and did not get it so they knew very well that that apartment was not in condition to book. Worst experience we've ever had with hotels.