Novotel Budapest City

At this moment I am still staying in room 602. Entering the breakfast buffet... three waitresses leaning against the wall as if they were at home. Certainly they are not thinking about the needs of the customers, but where is the dining room manager? In the buffet there are many dishes that for food safety reasons have to be cold... here everything is at room temperature. I am attaching photos of the lack of maintenance and cleaning in the room and pool. There is no continuous improvement service... what there is, is an attitude of ESCAPING. Is what I have seen at this Novotel company policy at other establishments? In theory it is a four-star hotel...but in reality it is a youth hostel.

Hotel not in a central location but well served. Good services. Strategic location near public transport stops. Very good cleanliness. Varied and abundant breakfast. Courteous staff Pool too cold and often with rude people diving in without control. Outdated decor and bathroom in need of a refresh (quite old). Air conditioning not performing well. These are minor issues; I would definitely stay at the property again.

may more white cheese and omelette. in sauna there is broken wooden seating and tiles. small pool and lots of kimderen