Berlin

Terrible experience. Room was sh***t

We went with our Turkish tour group. As soon as we entered the room, we heard the sound of the fan coming from the bathroom. We went to reception and explained the situation to them. She came into the room and solved the problem by switching off the fuse, which of course left our bathroom without light. Despite my wife and I requesting a double bed, two single beds were put together, and they said they didn't have double beds in their hotel. The rooms do not have air conditioning, hair dryers are provided with a deposit, mini-fridges were provided upon request, and there are no foot towels or hand towels. The breakfast was very meager. There was pasta. It was a particularly meager breakfast for Muslim Turks. There was only one type of cheese. The night shift staff, in particular, acted as if we were staying for free and asking for things we shouldn't have, as if everything was perfectly fine. I didn't like it at all. This was also true for our other 40 tour companions who were staying there.

Absolutely the worst hotel experience I have ever had. The first red flag appears already during the booking process: they intentionally hide the real name of the hotel — “Hotel Berlin.” If a property won’t even use its real name online, you already know something is wrong. Unfortunately, things only got worse from there. We arrived at midnight after a long trip, only to find out that the double room we booked did not exist. Instead of a proper double bed, we were given two single beds pushed apart. When we asked the receptionist, he simply said “all rooms are like that.” If that’s true, then why advertise a double room at all? It became immediately clear that they gave us the worst room they had. One of the beds was broken, the sheets were dirty, and the entire room smelled awful. The walls had mold, the doors and heater were covered in rust, and nothing felt clean or safe. To make things even worse, whenever we took a shower, the whole bathroom flooded. The receptionist was absolutely no help. Besides repeating “sorry, sorry,” he refused to call a manager or offer any kind of real solution. Breakfast was just as disappointing. Instead of a normal breakfast, they served rice and noodles — more like a leftover lunch than anything appropriate for the morning. I couldn’t even eat half of what they offered. This place is a complete disgrace. False advertising, dirty rooms, terrible maintenance, and staff who refuse to take responsibility. I would never stay here again and strongly warn anyone considering this hotel to look elsewhere.