Danubius Spa Helia

A modern and upscale hotel, I recommend it. 2567875477886

​I’m dividing my review into two parts: on one hand, a polite, helpful, and understanding staff; on the other hand, a slow, inexperienced team that makes mistakes. ​When we arrived, we were checked in by a young, inexperienced girl who made errors regarding the timing and room allocation. ​We arrived with a child who suffers from life-threatening allergies. On the first day, the restaurant staff went above and beyond to accommodate his dietary needs. The next morning, we received the same amazing treatment with specially prepared food for the child—kudos to them. ​However, moving on to the shower: there wasn't a single drop of soap in the dispenser, and the rain showerhead (not the handheld one) was leaking water from all sides, which ruined the shower experience and overall quality. When I asked the front desk the next day to take care of it, I was told it would be handled. Luckily, I bumped into the housekeeper who gave me a new bottle of soap, because the showerhead was never fixed. ​That same evening, we ate at the bar again and explained the allergies, but unfortunately, toward the end of the meal, the child started showing allergic symptoms. We’ll see how the night goes. ​In short: a staff with good intentions—some are professional, but most are not.

We stayed for seven nights in a Premium Twin Room with Balcony and River View, paying around SEK 1,500 per night, including breakfast and access to the hotel’s spa facilities. Overall, we thought it offered good value for the price. The room was comfortable with a nice river view, although the bathroom was quite small. The spa, which includes several pools, saunas, and spacious changing rooms with lockers, was a great bonus after a day of sightseeing. The staff were friendly throughout our stay. A special thanks to Viktória at reception, who was especially helpful, accommodating, and always greeted us with a smile. Breakfast offered a wide variety of hot and cold options, and the breakfast area was spacious, so it never felt crowded. We had dinner at the hotel’s bistro on our first evening. The food was decent but nothing particularly memorable, and we found it a bit overpriced. One thing to be aware of is to always check your bill before paying. I was accidentally charged for two Aperol Spritz when I had only ordered one. Unfortunately, I didn’t notice until two days later while reviewing my expenses, so I chose not to raise the issue. If you don’t feel like leaving the hotel for dinner, I would actually recommend the hotel’s buffet instead. It costs around €30 per person, but we found it to be much better value than the bistro, with a much wider selection of food.