Novotel Szeged

Such professional, calm, and also friendly support from the service team at the Novotel Szeged is otherwise hard to find in a chain hotel in Europe. Here, however, it exists: multilingual and super-flexible and accommodating staff at the reception and in the restaurant. And that applies not only to regular guests like my wife and me, who have been coming there for almost 20 years. We have often been able to passively witness the patience and empathy of the reception when families from all over the world (Szeged is located on a main travel corridor in Europe from Western Europe towards the Balkans/Turkey) checked in, which is of course possible 24 hours a day. The rooms are large and have everything you need, including individually adjustable AC, a minibar, and a balcony. What is missing, however: a partition door (sliding door, available, for example, at Novotels in France) between the sleeping area and the entrance/restroom area. That would certainly dampen the significant noise pollution that inevitably arises when the aforementioned families go to breakfast loudly at the crack of dawn and subsequently depart just as loudly. The mandatory automatic door closer on the room doors causes them to slam shut mercilessly loudly when guests or housekeeping leave the rooms. A gentler setting of the closing mechanism would be very welcome... My main point of criticism, however, is the very aggressive pricing: while it was still possible a few years ago to get a room for 65 euros, 150-200 euros are now being charged, even with timely booking. If this trend is not corrected, I will have to seriously consider - despite being a regular guest - going to the competition that certainly exists in Szeged in the future. I understand the mechanisms of supply and demand, but the pain threshold has definitely already been exceeded.

We chose Novotel for our stay after a long trip, but because I did not speak the local language, we were misled by the reception staff. The room they gave our 13-year-old twins, was tailored for the disabled, and the room my spouse and I got, had two separate beds; besides, they claimed breakfast was not included, even if it should have been. The staff was absolutely terrible.

great place kind staff excellent