Hotel Kalvaria

Were visiting family and spent the night here on both the outward and return journey. We had superior rooms in the new part of the hotel. Nice spacious room and excellent bathroom. The hotel has a closed parking lot behind the building. It is located in a residential area, so you will not encounter a restaurant on foot. That turned out not to be necessary, because the hotel has an excellent kitchen. It is quickly accessible from the highway. We deliberately returned here on the way back.

THE HOTEL WE HAVE AGREED ON DOES NOT KEEP IT - My 11-month-old child and my wife booked accommodation 3 weeks in advance - we agreed on the phone: there will be a baby bed and a baby bathtub, because there is only a shower cabin in the rooms - this was confirmed in writing - on Thursday evening at 8 o'clock, when taking over the room, the receptionist was already waiting saying that she was sorry, but there was no baby bathtub - there is only 1 in the whole hotel and it is already being used by another family - they can't do anything, but we will get the bathtub on Friday, if they they are gone. - there is a Brendon baby store 5 minutes by car from the hotel, open until 7pm on Thursdays. It would have taken roughly half an hour and HUF 10,000 for someone to purchase a baby bathtub. Despite this, no one did anything to resolve the situation. - it's sad to think that either they gave the baby bath to a visiting family, despite the fact that we had agreed well in advance that they would provide it for us, or everyone just waited and thought that we would have to go without it for 1 day (in the end it turned out that way) THE QUALITY OF SERVICE IS INSUFFICIENT - During 2 out of 3 breakfasts, the trays of the baby feeders were not cleaned, we had to do it ourselves. On the middle day, the service was only adequate, the young man helped my wife set up the chair and immediately took the tray to clean - the gentleman on duty on the other two days practically did not provide any help, instead he discussed the day's tasks with his colleagues in the guest area on both days, peppered with personal comments, which was quite disturbing during breakfast. The same gentleman couldn't make the requested breakfast latte either, the nice colleague helping him helped him skip it. - during our three-night stay there, they never cleaned or emptied the trash can - which was full of the child's diapers THE HOTEL'S EQUIPMENT IS NOT MAINTAINED - the shower pipe drained the water - the air conditioner barely worked - we only noticed this on the last morning, because we were still in the room at 10 o'clock and since the room faced the east, it quickly got hot, the air conditioner did not significantly improve the situation - the baby feeders were dirty, not counting the trays THE ATTITUDE OF THE MANAGEMENT IS UNACCEPTABLE - upon check-out, on the morning of August 20, I summarized the above to the receptionist and asked her to call the hotel manager so that I could report back to her as well - on August 20, at the peak of the tourist season, there was no manager available at the hotel, the receptionist could not offer any meaningful measures or compensation to my objections - so I wrote in the complaint book, giving my address and phone number - 5 days later, the receptionist called me to ask for my email address. The hotel manager sent an impersonal, two-line, template email about a 15% refund. It's sad that the hotel probably knew in advance that the one tub would not be enough, yet no one did anything - it doesn't matter if it was due to a lack of authorization or something else. The level of service was insufficient in several respects. The management was not available, and the quality of their work was inferior to that of the hotel - at least the way they handled our situation - they did not contact me personally, and we did not receive any feedback that they would change anything in the future. I cannot wholeheartedly recommend the hotel to anyone, especially those with small children. I asked the hotel to use the HUF 15,000 refund offered to me to buy another baby bathtub.

They have 3 sections. 3 star, 4 star and not sure what the third one is. I stayed in the 3 star the first night. Clean. Great shower pressure. But old. Next night for $20 more stayed in 4 star. Much nicer and newer but poor shower pressure. I would have given the 4 star a 5 star rating but for the water pressure. However, there was another section and i glimpsed into the room and it was much better than the 4 star. if i was to stay a third night or go back i would stay there for just $10 more. The Free breakfast was about an 8 out of 10.