Hotel Civis Hotel Delibab

This hotel was a disappointment. Low value for money. Worn down room. (Trace from last guest in room. Half bottle of water in minibar, blood on door frame..😳) And no smile: Front desk seems to dont like guests.. The buffet was quite ok - and the «elderly» doorman into the restaurant: He smiled!

Reception area and restaurant all very pleasant and probably deserve four stars however the rooms are shabby and outdated with poor carpets frayed and stained. The wellness area is all nice enough I mean, issue is the rooms. Although the receptionist was helpful, the process took far too long and I just don’t understand why check-in takes so long

We stayed 6 days in Pearl Suite or Honey Moon Suite as it was also called and the room was very nice. There was a Jacuzzi in the room that elevated the luxury. We had two balconies also overlooking the river. The bed was a bit too hard for our taste, but it's individual. The cleaning worked well until the penultimate day when they only made and changed towels. We got washed coffee cups every day except that day and neither the shower nor the toilet was cleaned. We called down and up came an amazing woman who took care of everything and apologized so much. We paid a lot for the room and of course expected good service. We had booked parking and had it confirmed in March and at check-in they did not know it and we instead got a note to find a parking on the street ourselves. It took about 20 minutes before we found a free space and it was a minus especially when we had a confirmed Reservation on a parking lot. We had half board and the food was varied and good. It included admission to Hungarospa, which was very good. The swimming facility is in a class of its own and absolutely fantastic. One elevator was always broken and we got stuck every day in the elevator especially on floor F where the door simply did not open. All the staff knew about it and it seemed like it was perfectly normal that the lift was like that. One day there was a sign on the elevator with the sign “out of order” and when the sign was gone again I thought the elevator was fixed, but immediately got stuck again. It was unpleasant to get stuck in the elevator every day and they should really have an eye on the elevator company so they can do their job better. The staff were very nice and at check out they even had track of the day with poor cleaning and regretted once again, indicating that everyone is committed and cares. The final bill for drinks in the restaurant was absolutely correct.