Esztergom Hotel

Beautiful modern hotel with excellent services! Dinner was delicious with many options. Room was nice and clean. The -1 level is a paradise for children but it can be fun for adults as well. Especially enjoyed the wellness with a view to the Basilica, perfect for couples! We will definetely come back:)

English translation: At first glance, the hotel looks modern and pleasant, with good potential and a nice environment for families with children. A major positive is the food. Dinner was truly excellent, and overall we found the cuisine to be tasty. We also appreciated the children’s playroom, which is a nice bonus for families. Unfortunately, there were several significant shortcomings. Breakfast is officially served until 10:00 a.m., however around 9:40 the staff had already started removing some items, such as the tray with scrambled eggs, which does not leave a good impression. Another unpleasant surprise was the very early check-out at 10:00 a.m., which is unusually early for a hotel of this type and unnecessarily shortens the stay. Getting around the hotel is not intuitive. Clear signage is missing—for example, indicating where the toilets near the reception and restaurant are located, or where the children’s playroom is. You often feel the need to ask about even small things. The biggest disappointment, however, was the condition of the room and the quality of cleaning. Although the room is nicely furnished, it is clearly not well maintained. The toilet was dirty, there were hairs on the bathroom floor, hair in the shower, and a neglected sink. On the room floor we found hair, artificial eyelashes, and uncleaned stains. There were visible stains on the table and on the upholstery of the sofa and armchair, and dust everywhere (on the bedside tables and in the corners of the room). The level of housekeeping was really very poor. The condition of the public toilets behind the reception was equally bad. The floor was so dirty that shoes literally stuck to it, which is completely unacceptable for a hotel of this category and raises concerns about overall hygiene standards. Another drawback is the lack of soundproofing in the rooms. As we were staying with a small child, we were given a room right next to the elevator, so during the night and early morning we could hear loud beeping when the elevator stopped and noise from people waiting in the hallway, which significantly disturbed our sleep. In summary, the hotel has excellent food and nice facilities for children, but it is seriously let down by poorly maintained rooms, very poor cleaning, missing wayfinding signage, and a very early check-out time. There is potential, but without major improvements in service and hygiene, we would consider returning only with great hesitation.

Super location. Fantastic panorama. Easy to park the car. Super food. And…… THE BEST STAFF EVER!!!! Helpful, flexible, patient! We will come back!!!!!