We booked a room in March 2025 for an upcoming trip in August. Unfortunately, we had to cancel in July after a vertebral fracture. I notified the hotel and the advance payment I would receive back within a few days.
A month has passed, I have written several Mails asking and being promised every time without any result.
So best to know before booking and have to cancel for various reasons that the advance payment which is about 20% will not be paid unfortunately.
Have been regulars for several years but that is not how you treat your guests at all.
Deeply disappointed.
