Hotel Erzsebet

We booked two rooms. A "love room" with jacuzzi which was 170 euros per night and a deluxe double bed which was 83 euros per night. They forbid us from using spa and wellness even though it was included!!! When we arrived in the love room we found semen stains on the pillow and used underwear under the TV. Jacuzzi wasn't cleaned since the 2000 when it was installed. Thich layers of limescale and it was greasy. The floors were greasy aswell and the carpet wasn't cleaned either and downright nasty! There was hair on the pillows and the bathroom. AC didnt work aswell. We were in the room for about 1H and photographed everything, after that we went to file a complaint at the reception. The receptionist in a "multilanguage" hotel which promotes themselves in english didn't know basic english! He offered us another room which was another deluxe double room. So we have been downgraded to a 90 euros cheaper room. When i said i want a partial refund he called two directors who BOTH said they will return our money tommorow when they come from Budapest. I asked them to write me a mail so I have proof of that, but they refused and told me i need to send them proof. They didn't respond to my mails. The next day there was no director there and they rather sent their commercialist which was dressed like she just came off a party. Mini skirt and a crop top. They had us waiting at the reception for 15min while she played on her phone. Then she told us no refund. She called her director which then proceeded to call us gypsies and cursed us out in hungarian. She repeatedly said that we had another room so there can't be any refund. After a bit of back and forth the director said that there is actually a cleaning fee because we were in the room for 1H and the cleaning fee was apparently the same as the partial refund we had to get back, what a coincidence. He then hung up.

If you like it clean and quiet is wrong here . Staff absolutely disinterested and maid incredibly noisy early in the morning.Very dirty bathroom left with wet toilet.Bed only made loveless.From six it rumbles so loud that you wake up from it.I absolutely cannot recommend the place. Wellness area dirty water already murky in the pool and infrared sauna glows only from the ceiling.

Unfortunately, our experience with this hotel was extremely disappointing. We informed the hotel in advance about reducing the duration of our stay, and they confirmed that the change was approved. However, when we attempted to request a refund for the unused days, the hotel stated that they never promised a refund. Moreover, they redirected us to Booking.com, where we were told that the responsibility for refunds lies entirely with the hotel. This policy demonstrates a complete lack of accountability and respect for guests. We acted in good faith, informing the hotel in advance, but were met with evasiveness and unwillingness to resolve the issue. We advise anyone considering this hotel to be extremely cautious and prepared for the possibility that, in unforeseen circumstances, you may not receive a refund—even if you notify the hotel in advance about any changes. We are disappointed by such treatment and believe this violates basic principles of customer service. We hope our experience serves as a warning to others. By the way the staff is very unfriendly and does not speak English. The hotel is dirty, old, and has not been renovated for a long time. The only advantage of this hotel is its location.