Hotel Naturmed Carbona

We have been returning to Hotel Carbona for years – probably close to ten visits by now – so it is especially disappointing to write this review. Unfortunately, something seems to have changed. While we always had very positive experiences in the past, this time many members of the staff came across as frustrated, impatient and sometimes even rude. There were several examples: an unfriendly response when asking about a pillow from the pillow menu, staff regularly smoking on a balcony with the smoke entering our room despite the hotel being non-smoking, and a receptionist promising to address it but nothing changing. When we asked about an evening program shortly before the pool area closed, we even heard someone in the background say, “Throw them out immediately.” We also missed the deadline for our welcome drink voucher. That was our mistake, and not receiving the drink was not the issue – it was simply the dismissive way this and several other situations were communicated. The problem is not being told “no.” The problem is how guests are treated and how these situations are handled. For a four-star hotel at this price level, we expected much more professional and guest-friendly communication. It is a real shame, especially because we have enjoyed coming back here for many years. This time, however, the change was impossible not to notice. PS: I sent this feedback directly to the hotel a week ago and gave them the opportunity to respond before posting it publicly. Unfortunately, I received no reply at all, which is why I decided to share my experience here.

A year ago we were on holiday in Sharwara and we were advised to pay attention to the Carbon Hotel in Hewiza, which we did without regretting a moment. The hotel is in a green and quiet area . Well located . The lake is approximately 7 minutes away. The bus station and market are 5 minutes away . Near currency exchange , food stores , pharmacy . Inside the hotel is clean, with good interior. Very enjoyed the thermal complex and spa area. Minus one, they are in different places. Somehow they adjusted and that nuance didn't strain them. In the spa area you want to highlight a large swimming pool , a separate pool with whirlpool and an area of various saunas . The food in the restaurant is quality. You can always find something delicious for yourself. Liked the medical center. Walked on mud, sulphur appliques and cryosauna. After the procedures, there is a positive effect. But the hotel diamond is of course Ilona. Professional of his business and just a very good, interesting person. Thanks Ilona for everything. The hotel is by all parameters very decent . I just want to give you one piece of advice. In a mud sanatorium you need to give out disposable underpants, not solid. I'll definitely be back.

I would like to share my very positive feedback about my stay at NaturMed Carbona spa hotel. The service was excellent, and the staff were professional, friendly, and attentive. I especially enjoyed the spa and the relaxing evening atmosphere, which made my stay truly pleasant and memorable. I would be happy to visit again.