Hotel Impress

Bumped to a lesser hotel for vague reasons, twice in two weeks, back in delhi then same story again, one employee said they do not like bookings with booking.com. So why do you register with them? Staff very unhelpful. Avoid at all cost!

Once there after a really long flight, we were told they were fully booked, booked it with booking.com. When I asked why they wouldn't respect the booking and confirmation we were told that booking.com kept sending "unwanted" bookings. Sent to a place of lower quality without a choice. Two weeks later on our return trip one last night we thought this could only be a one off, OH No! Same story again... Fully booked. Sent out 20 minutes down thf road, not even near the airport. KEEP AWAY FROM THIS HOTEL! the staff is not even moved by this. They do not care at all.

Recently I try to book hotel impress through booking.com and when we got to the property after long journey the receptionist give us false reason and moved to third class property we didn’t even paid for .. having not much choice at that time of night we have to accept So please beware and book decent property who show some respect to their guests ..