I stayed in this hotel from 5th to 8th March (room number 406). Overall stay was not that bad, but needs improvements on a serious note.
1. After payment of final bills, hotel should give invoice detailing rates charged. I was not given the receipt of the payment of stay and food bills settlements. No clarity over exactly how many food items they considered in the final billing, how taxes are put et al.
2. Water wastage: For getting hot water for bathing, you need to waste 5-6 buckets of water which in today's date is unacceptable seeing increasing water scarcity. Smart water geysers/boilers can save enormous amount of water wastage.
3. IMPORTANT: Smoking rooms should be tagged separately. I stayed in the room no. 406. Persons in our next room was heavily smoking and that smell was coming in our room passing through common lobby areas and air blower put in the wash room. That toxic smell created irritating problems as we are asthmatic. Nowadays smoking rooms are tagged separately in a row for customer health reasons. This policy is outright absent in this hotel, hence makes no sense in demanding non-smoking room.
4. Wi-fi was not working on any day. Front desk person tried his best but not worked. Few other customers I met in their SWAD restaurant also complained about it.
5. Breakfast was horrible, no one was there to attend guests. Person appointed there was all the time on mobile browsing/calls and not even had courtesy to give water. Food quality of breakfast was very average and choice of items was most horrible. Even tea served at breakfast time was lukewarm hot kept in the thermos flask for a long time. Better is, this should hotel stop serving breakfasts rather giving such nightmare experience to their customers.
6. SWAD restaurant located in the hotel has no good choices of food to offer. I saw reluctance from their staff over giving simple make to order dishes.
7. No courtesy from staff their in luggage movement while checkout.
