PARK HYATT HOTEL

We recently stayed at ITC Grand Goa and came away with mixed feelings. The property itself is stunning and impeccably maintained. To their credit, they upgraded us to what may be one of their best rooms- a luxurious suite with a beach view. However, the service and dining didn’t match the setting. Even a simple club sandwich at the Pavilion restaurant took over an hour, despite repeated follow-ups, and we were the only guests dining there at the time. The breakfast buffet was also a massive let down- no matter what I touched, the food just didn’t taste good. One person, though, deserves a special mention: Xavier from the room service staff. On learning it was our baby daughter’s first trip to Goa and that she was turning five months old, he went out of his way to decorate our room beautifully and even gifted us three customized cushions with our names on them. A genuinely thoughtful gesture that stood out. Would I return? Perhaps, but certainly not for the food.

Visited kebabs and kurries for some biryani. Chef kureshi is not just a fabulous chef but also an intuitive gentleman who just knew what we would love. He served us chicken yakhni pulao with burani raita and nihari gravy(traditional salan) . Service was on point and the food was exceptional. We over ate as the portion size served is overwhelming. And polished off everything off the plate and our fingers.

Our third visit to **ITC Grand Goa**, and as always, it was a truly memorable experience. The property is absolutely beautiful, with its stunning pools, lush surroundings, and gorgeous beach. There was a bit of a mix-up with our rooms at check-in, but the exceptional hospitality of the F&B team truly made our stay special. A special mention to **Mr. Swaroop, Chef Anirudh, and Mr. Abhishek** for their warmth, attentiveness, and efforts throughout our stay. A special shout-out to **Alana, our wonderful hostess at The Pavilion, and Hlutel, our server**, who took such great care of us and added to the warmth of our dining experience. A heartfelt thank you to the **housekeeping team** as well for being incredibly attentive and responsive. And a special mention to **Mr. Niven**, who ferried us around the resort and was always so pleasant, friendly, and wonderful to talk to. **ITC Grand Goa has always been our go-to destination for special family vacations, and it will continue to be so.** Looking forward to our next visit! ❤️