Best Western Resort Country Club

I am disappointed with my experience at your resort today. We reached the hotel at around 3:00 PM and went to the restaurant at 3:30 PM for lunch. The restaurant staff informed us that the restaurant was closed and that only Chinese food was available. However, after we spoke with the Front Office, they coordinated with the restaurant team, and we were then allowed to order from the full menu. This inconsistency was disappointing and created a poor first impression. To make matters worse, the cutlery and crockery served to us were heavily scratched and appeared worn out, which was not acceptable for a resort of this standard. with such expensive food menu. This has been our experience within the first one and a half hours of check-in, and it has raised concerns about the quality of service for the rest of our stay. I hope this matter is addressed immediately, but know it will not.

We did around 65 rooms with the property. Really impressed with the service provided. Rooms were good for a Corporate stay. The property had a lot of activities, people could enjoy.

They are doing forgery and malpractice. Never go there, they give you rooms which are in another property and zero infrastructure although you are booking this property. Please don't go there, wastage of money.