The Fern Residency Gurgaon

This hotel is a modern and clean facility with very professional staff who do their best to meet your needs. The rooms are large and well-equipped with a large walk-in shower. The restaurant offered meals throughout the day and catered to just about any need.

The hotel is situated in midst of bustling Gurugram sector 29. The area is full of many mid to high end hotels and markets. The property is rated as 4 star but actually it is somewhat of a 3.5 star type. It's USP is perhaps the price point. Must be the most frugal of all nearby hotels, without any major lack of comfort. Pros 1. Location is ideal, comea with ample parking space (in open). 2. Impressive standards of cleanliness, hygiene and house keeping services. However, don't expect any extra frills. 3. Courteous, prompt and efficient staff (except at resturant). Cons 1. Biggest letdown was the efficiency and lack of training of restaurant staff. Waiters were practically clueless. 2. Food preparation is average. Breakfast is better than major meals. Buffets are decent but not lavish. F&B dept needs serious improvement. 3. Room size & bathrooms are small. Adequate for a couple but no spce for extra bed.

I am right now at the hotel, its 3am and not able to sleep because the ac is not working. Maintanence guy is hopeless, Mr Rahul from the reception is trying to help but the whole centralised aircon is having issue, he cannot do anything at this time.