We were the second guests under new management. We arrived with no booking. We were welcomed by the hotel staff, showed different room options and fully informed about the costs. Each room has a balcony with a view of the mountains, great bonus. The room was spotless clean, specious and comfortable. Nice & comfy bed, in general everything is better compared to other places we stayed in so far. They serve both continental and Indian breakfast which we tried and was very tasty. Excellent customer service at any time. Great location, very close to Munnar but far enough to be quiet. On the way to Munnar breath taking views of tea plantations. Amazing place!