Hill and Sea View Ayurvedic Beach Resort

Basically all facilities that this hotel establishment (I wouldn’t even call it a hotel) has are non existent. The pool is empty. Order a drink to your room (never came) Wifi barely works if at all. May as well remove the tv from the room. The manager understands you are unhappy with something but makes zero effort to correct this. Care factor = 0 One positive is the A/C works fine. It’s a cheap “hotel” with AC. And the location is pretty sweet also. All in all.. we were bitterly disappointed with the service, lack of care and dismal facilities! Shame.

I had been there with my family in December 18 for one day, even though the resort is good, but their management was poor. We had been there for one day and were told that there is an internal restaurant there, but when in night we asked for dinner, we had been told that due to lack of customers, their cook comes in morning only and we have to arrange by our own. I was completely new to Kovalam with family, so I asked if u can contact to manager, but thy said he left and cannot be approached. We asked them a nearby restaurant, but I was not able to find anything as per their description. I asked if thy could come with us or bring food for us from some nearby restaurant, even though thy had scooter, but thy refused. Finally again I searched on roads with my wife and with help of some foreigners who were passing by, we were able to find a restaurant during dark. In the morning when we reached within their internal restaurant,as breakfast was included in our package,we saw no cook again and waiters who we met last night were cooking. Thy served us half cooked dosa even without sambar, and when asked then only thy provided. It was a worst experience for me, it may be a off season for them, but if they book the room for guests it's their responsibility to serve as well.

This is the worst hotel I've ever seen. Rooms were stinking, water leakage in a washroom, lift was super dirty and smelly, staff is ignorant, swimming pool-looks like it hasn't been cleaned for ages, no hot water, no towels, soap, water bottles etc in the room. We reached for breakfast at 9.15am and staff said breakfast is finished and we won't refill it. When we complained the same to our travel agent(Kerala Expedition), he said 'be patient, they are filling the breakfast'. He was not ready to accept that breakfast was actually finished and the hotel staff denied to refill. Also, the hotel manager said you are wrong as our staff can't refuse to refill the food. Don't ever book this hotel via any agent(especially Kerala Expeditions). They are the biggest liars and hotel staff is also very bad.