Signature Residence

We stayed here over the new year period and overall enjoyed the stay. The room we had was clean with hot water and AC. The balcony was also very comfortable. The hotel however is let down by very poor customer service. When we arrived, as a pre booked group we were told our rooms were not all available and some people would have to move rooms twice! Very frustrating. The hotel offers a laundry service, but when we went to pick our washing up it had not been done (after 3 days). We know this can happen in the best of hotels, but the receptionist lied to us saying the washing was at the laundry when it was still under his desk! We ended up hand washing and saving a few rupees hey ho.

It was not what we expected. Quite often no electricity for the lighting, sometimes not for air condition, sometimes no water, sometimes all of that at once. Will not go into details when there is no water at night and nobody is at reception and you are feeling ill because of....The most disturbing was the water problem. Breakfast in a restaurant at the main walking path along the cliffs. Very basic.

We booked this place without too many expectations, but we even then it managed to disappoint. The location is not too bad, though obviously being on the cliff and with a view would be better, it is just a minutes walk down (an unlit) dirt path to the cliff. We arrived to a little confusion and they apparently didn't have our booking, which we had already paid for. Thankfully the found us a room, though not sure how as they were apparently full. The room was a modest size but no wardrobe to speak of, which was annoying. The view from the room? A construction site; not exactly what we'd hoped for, but we decided not to get hung up on things and go to the beach for the last of the days sun. When we got back, however, we noticed a few more niggling issues. There were holes in the wall, that whilst intended, just let mozzies into the room. We asked for them to be covered but they never were. We were also told that we'd get a plugin repellent but this never transpired. Next we settled down for bed, and found a patch of blood on the sheets which was the size of a football, no idea how we hadn't spotted this earlier. We promptly got the sheets changed (well, given new ones, we had to change them ourselves!), but the new ones had blood on again. So I went back down again and explained. They looked suspiciously at me before changing them again... and you guessed it, more blood. So on the third time they told me it wasn't blood. I asked what it was. They shrugged. Finally they came with a few sheets and changed them for us. These also had small amounts of blood but as they were just a few dots we decided to ignore them and get to sleep! In the morning we discovered the shower was very blocked and promptly flooded the bathroom with black gunk coming up from the plug! Looking at other reviews, I think we got a really bad room here, but still, we went and found much better accommodation on the cliff with a pool for just a little more money.