Usha Bundela

Receptionist Mr. Sagar Soni, is not transparent and tries to make money in whichever way possible.. being a solo traveler, this has been the worst experience. I cancelled a cab, and still they charged for that. And when I refused, he made sure there was no breakfast in the plan I booked. It’s not about 200-300 bucks, but it is about being honest to the work, which Mr Soni miserably fails

When i checked in the entrance lobby was good and gave normal feel. But when i reached the room it gave a look of a 2 star hotel. It was wired out and not all worth the price i had paid. Handle was not working properly on complaining they changed the handle and we had to wait 15- mins for that. Then lamp had some problem on our complaint the electrician came and rectified it. The TV disc was not recharged so was not working. Pool was clean the area around it was maintained. All hotels nearby had planned a holi function in their garden but the hotel staff was least interested and didnt planned anything speacial for the guest. A small gesture of holi songs, rain dance, flowers to play holi, light snacks would have made the day special for us. The hotel room is not worth more than 2500. If i would have paid that much then everything would have been fine. For 6700 it was not at all worth. Bathrooms were totally outdated. Dust was there on floor when we entered the room. cleanliness of the room was poor. management has to spend money to give a facelift to all the rooms. Till then I would never stay again at this place and neither would suggest to waste your money on this hotel. Hotel chandela just opposite of this hotel may be with smaller rooms is much better maintained and worth your money followed by ramada and clarks. Radisson is having the best infra among them but at higher price.

We were on a Peregrine tour and were very grateful that we only had to stay here for one night. This hotel is in urgent need of maintenance. Our room was large but tired looking. The toilet didn't flush and when we told staff we were instructed on how to jiggle the handle in a certain way to make it work. No hot water and the water pressure was non existent. The pool was green and unable to be used. The dinner buffet was overpriced for the little variety that was offered so we chose to order from the menu - big mistake! It took ages to arrive and when it did, it was very disappointing. When mentioning our thoughts to the manager, he was quite rude. We left early the next day and were given breakfast boxes which were quite adequate under the circumstances. No, I would not stay here again and cannot recommend this hotel.