Dragonfly Hotel - The Art Hotel

3.0 / 5

•

69 & 72 New, Link Road, near JB Nagar, opposite Solitaire Corporate Park, Chakala, Andheri East, Mumbai, Maharashtra, India 400093

Reviews from Guests

3.0/5

187

Reviews

from real guests

wlatiks

I booked Dragonfly Hotel and stayed for one day, but unfortunately, my overall experience was very disappointing. I had a medical emergency during my stay and requested the hotel to cancel my reservation, but they refused to cancel it or provide any refund. I understand that hotels have cancellation policies, but in a genuine medical emergency, I expected at least some understanding and flexibility from the management. The condition of the hotel was also not what I expected. The room was dirty and unhygienic, and the overall atmosphere did not feel comfortable or well maintained. The food was also not up to acceptable hygiene standards. The service was very poor and not guest-friendly. When I arrived at the hotel, nobody helped me with my luggage, which was disappointing after a long journey. Several facilities in the room were also not working properly. The air conditioning was not functioning properly, the safe deposit box was not working, and the shower area had very slow drainage and appeared to be clogged. Another major disappointment was the booking offer. At the time of booking, it clearly showed complimentary dinner included, but when I arrived at the hotel, the staff refused to provide the complimentary dinner. This was frustrating because it was part of the offer I had booked. As a frequent traveler, I normally judge a hotel based on cleanliness, service, facilities, and how the staff treats guests. Unfortunately, Dragonfly Hotel fell short in all these areas during my stay. I would not recommend this hotel based on my experience. I hope the management takes this feedback seriously and improves the cleanliness, maintenance, food hygiene, customer service, and handling of genuine guest emergencies.

Road16072486272

My husband booked a cave room for my birthday celebration and he paid enormous 28k for one night. The room, decoration, food and the service is not upto the mark to justify the amount we paid. I am listing the issue here: 1. Room is small and lacks luxurious amenities/bedding. There were mosquitoes. No full mirror in room if someone wants to get ready for special occasion. The half mirror is also behind the projector screen so u cannot watch movie/songs and get ready at same time. I have stayed in similar rooms in other hotels in around 15k. 2. Jacuzzi was not working which was huge disappointment. First there was no hot water so we spent half an hour with room service just to get the hot water and then it just worked for 10 minutes. Why hotel is charging huge amount for poorly maintained Jacuzzi. 3. I personally didn't like the decoration, specially considering price rate. There was no personalization done. The happy birthday banner, heart balloons, electric candles, LOVE decor is all u can easily get on Amazon at very cheap price. The fog they created using dry ice only lasted for 10 minutes so if u plan to click photos with it then please be ready with camera the moment u enter the room. The roses they added to room looked dull. 4. Meals: we got complementary 1 meal (we opted for lunch) and breakfast. Lunch was ok but they forgot to bring dessert so we had to call and remind them. There was no complementary bday cake (not even a mini). If u want it then u have to pay for it. I was super disappointed with breakfast. There was no continental food. I only took Idali and omelet from buffet and both were not good in taste. Overall the experience was not very great. If someone is ready to pay 28k then there r much better options.

jackierF7462RQ

Free return transfer was great. We arrived at the hotel after 4am, check in was easy but the next morning we were woken by a drill in the room next door. They were fitting a new bathroom i think and it sounded like the drill was coming through the wall! I couldn't understand why we were allocated the room next door to this work when we checked in so late. We just got up and went back to the airport as the noise was so loud.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Family/child friendly

Family Rooms

Playground

Fitness Center

Evening Entertainment

Meeting/Banquet Facilities

Heating

All Spaces Non-Smoking (public and private)

Designated Smoking Area

Game Room

Chapel/Shrine

Laundry

Latvian Spoken

Temperature check for guests and staff

Restaurant [halal]

Terrace

Allergy-free rooms

Face coverings on staff

Slovenian Spoken

Rooms sanitized between stays

Czech Spoken

Dry Cleaning

Slovak Spoken

Safe dining setup

Heating in public area

Lockers

Non-smoking Rooms

Car park [nearby]

Sanitized kitchen and tableware items

Invoice provided

Guest rooms seal after sanitization

Shared stationery removed

Car park [on-site]

Sterilizing equipment

Azerbaijani Spoken

Greek Spoken

Kitchen basics (cookware, oils, condiments)

Suit Press

Meeting stationery

Contactless check-in/out

Security [24-hour]

Asian breakfast

Staff trained in safety protocol

Postal service

Wi-Fi [portable rental]

Proposal spot

Wi-Fi for special events

Protective screens in common areas

BBQ Facilities

Kids facilities

Bicycles

Party design room

Soundproof Rooms

Lao Spoken

Doctor/nurse on call

Korean Spoken

Russian Spoken

Portuguese Spoken

Tours

Daily disinfection in common areas

Hebrew Spoken

Karaoke

Kids safety features

Elevator

Arabic Spoken

24-Hour Front Desk

Facilities for Disabled Guests

Babysitting/Child Services

Outdoor venue for special events

Daily Housekeeping

Ironing Service

Fruits/snacks

Western breakfast

Norwegian Spoken

Hypoallergenic room available

Lithuanian Spoken

German Spoken

Catalan Spoken

Italian Spoken

Cash withdrawal

Ticket Service

Hindi Spoken

Cashless payment service

Estonian Spoken

Room sanitization opt-out available

Special Diet Meals (upon request)

Yoga room

Grocery Deliveries

Finnish Spoken

Themed rooms

Hair/Beauty Salon

Free face masks

Projector/LED display

Danish Spoken

Adults Only

Baby safety gates

Chinese cuisine in restaurant

Room decorations

Nightclub/DJ

Daily disinfection in all rooms

Currency Exchange

On-site event hosting

Hot water linen and laundry washing

Room service [24-hour]

Hungarian Spoken

Air conditioning in public area

Filming locations

Physical distancing of at least 1 meter

Shops (on site)

Dutch Spoken

A la carte breakfast

Bulgarian Spoken

On-site accessible restaurants / lounges

Professional-grade sanitizing services

First aid kit

French Spoken

Valet Parking

Library

Wi-Fi in public areas

Romanian Spoken

Body thermometer

Car park [free of charge]

Convenience Store (on site)

Halal breakfast

Restaurant

Indonesian Spoken

Icelandic Spoken

English Spoken

Entertainment Staff

Massage

Anti-viral cleaning products

Croatian Spoken

Alternative meal arrangement

Wired Internet

Hand sanitizer

Spanish Spoken

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Family/child friendly

Family Rooms

Playground

Fitness Center

Evening Entertainment

Meeting/Banquet Facilities

Heating

All Spaces Non-Smoking (public and private)

Designated Smoking Area

Game Room

Chapel/Shrine

Laundry

Latvian Spoken

Temperature check for guests and staff

Restaurant [halal]

Terrace

Allergy-free rooms

Face coverings on staff

Slovenian Spoken

Rooms sanitized between stays

Nearby Location

Mumbai Shopping Place

2.20 km

Dolphin Aquarium

2.21 km

Mumbai Bollywood Tours

3.37 km

Juhu Beach

4.20 km

Chakala Metro Station

432 m

Holy Family Church Andheri

645 m

Holy Jerusalem Church Tamil (CNI)

839 m

Western Express Highway Metro Station

921 m

Criticare Hospital

1.58 km

Seven Hills Hospital

1.69 km

Jaya He GVK New Museum

1.82 km

Feel by Herbivore Farms

2.02 km

NMIMS Deemed-to-be-University

2.97 km

UAE Attestation Mumbai

3.56 km

Mumbai Football Arena

3.57 km

Discounts recommended for you

Get an exclusive discount and book now!

5 Available Room Types

Premium Room with Bathtub

24 Square Meter

Roll-in shower

Self-closing door

Electric Kettle

Adapted bath

Additional toilet

Bathrobes

Bathroom phone

Bathtub

Cleaning Products

Hair dryer

Mirror

Private bathroom

Separate shower/bathtub

Shower

Free Toiletries

Towels

Walk-in shower

Whirlpool bathtub

Free Wifi

Mobile hotspot device

Cable Channels

Streaming service like Netflix

Telephone

Adapter

Air Conditioning

Blackout curtains

Concierge

Daily newspaper

Hand sanitizer

Heating

Hypoallergenic

Linens

Private Entrance

Slippers

Socket near the bed

Soundproof

Alcohol

Tea/Coffee Maker

Free bottled water

Kettle

Minibar

Refrigerator

Wine glasses

Extra Long Beds (> 6.5 ft)

High Chair

High floor

Laptop workspace

Openable window

Sitting Area

Dining Area

Sofa

Tile/Marble floor

Trash cans

Window

Wardrobe/Closet

Ironing Facilities

Trouser press

Baby amenities (upon request)

Accessible by elevator

Baby safety gates

Fire extinguisher

First aid kit

Individual air conditioning

Safe

Locker

Non-smoking

Safety/security feature

Smoke detector

Super Deluxe Room

22 Square Meter

Electric Kettle

Accessible toilet

Adapted bath

Bathrobes

Cleaning Products

Hair dryer

Mirror

Private bathroom

Shower

Free Toiletries

Towels

Walk-in shower

DVD/CD player

Free Wifi

Internet [LAN]

Mobile hotspot device

On-demand movies

Cable Channels

Smartphone device

Streaming service like Netflix

Telephone

Adapter

Air Conditioning

Blackout curtains

Fan

Hypoallergenic

Linens

Mosquito Net

Private Entrance

Slippers

Socket near the bed

Soundproof

Alcohol

Tea/Coffee Maker

Dining Table

Free bottled water

Microwave

Minibar

Refrigerator

Wine glasses

Daily housekeeping

Balcony/Terrace

Carpeted

Desk

Extra Long Beds (> 6.5 ft)

Fold-up bed

High Chair

Sitting Area

Dining Area

Sofa

Tile/Marble floor

Trash cans

Window

Hardwood/Parquet floors

Wardrobe/Closet

Ironing Facilities

Trouser press

Baby amenities (upon request)

Accessible by elevator

Baby safety gates

Fire extinguisher

Individual air conditioning

Safe

Locker

Non-smoking

Safety/security feature

Smoke detector

Deluxe Room

21 Square Meter

Board games/puzzles

Electric Kettle

Adapted bath

Cleaning Products

Hair dryer

Mirror

Private bathroom

Shower

Free Toiletries

Towels

Walk-in shower

Free Wifi

Internet [LAN]

Mobile hotspot device

On-demand movies

Cable Channels

Streaming service like Netflix

Telephone

Adapter

Air Conditioning

Blackout curtains

Daily newspaper

Hypoallergenic

Linens

Mosquito Net

Private Entrance

Slippers

Socket near the bed

Soundproof

Alcohol

Tea/Coffee Maker

Complimentary tea

Free bottled water

Microwave

Minibar

Refrigerator

Wine glasses

Daily housekeeping

Carpeted

Desk

Extra Long Beds (> 6.5 ft)

Fold-up bed

High Chair

Laptop workspace

Sitting Area

Sofa

Tile/Marble floor

Trash cans

Hardwood/Parquet floors

Wardrobe/Closet

Clothes Rack

Dressing room

Ironing Facilities

Sewing kit

Shoeshine kit

Trouser press

Baby amenities (upon request)

Accessible by elevator

Baby safety gates

Fire extinguisher

First aid kit

Individual air conditioning

Safe

Locker

Safety/security feature

Smoke detector

Smoking allowed

Jacuzzi Grand Deluxe King

24 Square Meter

Roll-in shower

Self-closing door

Accessible toilet

Bathrobes

Bathroom phone

Bathtub

Hair dryer

Mirror

Private bathroom

Separate shower/bathtub

Shower

Free Toiletries

Towels

Walk-in shower

Whirlpool bathtub

Internet [LAN]

Streaming service like Netflix

Telephone

Free Wifi

Air Conditioning

Blackout curtains

Concierge

Daily newspaper

Heating

Linens

Sleep comfort items

Slippers

Socket near the bed

Soundproof

Tea/Coffee Maker

Free bottled water

Kettle

Minibar

Refrigerator

Wine glasses

High floor

Sofa

Window

Openable window

Wardrobe/Closet

Ironing Facilities

Trouser press

Accessible by elevator

Fire extinguisher

Individual air conditioning

Safe

Locker

Non-smoking

Safety/security feature

Smoke detector

Premium Room

23 Square Meter

Roll-in shower

Accessible toilet

Bathroom phone

Hair dryer

Mirror

Private bathroom

Shower

Free Toiletries

Walk-in shower

Free Wifi

Streaming service like Netflix

Telephone

Air Conditioning

Daily newspaper

Heating

Hypoallergenic

Linens

Sleep comfort items

Soundproof

Tea/Coffee Maker

Free bottled water

Minibar

Refrigerator

Desk

High floor

Sitting Area

Sofa

Openable window

Wardrobe/Closet

Ironing Facilities

Sewing kit

Trouser press

Accessible by elevator

First aid kit

Individual air conditioning

Safe

Locker

Smoking allowed

Facilities Details

Pool and Spa

Fitness Center

Massage

Parking and Transportation

Airport Shuttle (free)

Valet Parking

Food & Drink

Restaurant [halal]

Breakfast service

Asian breakfast

BBQ Facilities

Fruits/snacks

Western breakfast

Special Diet Meals (upon request)

Grocery Deliveries

Chinese cuisine in restaurant

Room service [24-hour]

A la carte breakfast

Halal breakfast

Restaurant

Buffet-Style Restaurant

Alternative meal arrangement

Front Desk Services

Lockers

24-Hour Front Desk

Ticket Service

Currency Exchange

Entertainment and Family Services

Heating in public area

Invoice provided

Meeting stationery

Contactless check-in/out

Postal service

Wi-Fi for special events

Kids facilities

Evening Entertainment

Karaoke

Kids safety features

Babysitting/Child Services

Outdoor venue for special events

Cash withdrawal

Projector/LED display

Baby safety gates

Nightclub/DJ

On-site event hosting

Air conditioning in public area

Playground

Family/child friendly

Entertainment Staff

Business Facilities

Meeting/Banquet Facilities

Shops

Hair/Beauty Salon

Shops (on site)

Convenience Store (on site)

Common Areas

Game Room

Chapel/Shrine

Terrace

Library

Cleaning Services

Laundry

Temperature check for guests and staff

Face coverings on staff

Rooms sanitized between stays

Dry Cleaning

Safe dining setup

Sanitized kitchen and tableware items

Guest rooms seal after sanitization

Shared stationery removed

Sterilizing equipment

Suit Press

Staff trained in safety protocol

Protective screens in common areas

Doctor/nurse on call

Daily disinfection in common areas

Daily Housekeeping

Ironing Service

Cashless payment service

Room sanitization opt-out available

Free face masks

Daily disinfection in all rooms

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Professional-grade sanitizing services

First aid kit

Body thermometer

Anti-viral cleaning products

Hand sanitizer

Languages Spoken

Latvian Spoken

Slovenian Spoken

Czech Spoken

Slovak Spoken

Azerbaijani Spoken

Greek Spoken

Lao Spoken

Korean Spoken

Russian Spoken

Portuguese Spoken

Hebrew Spoken

Arabic Spoken

Norwegian Spoken

Lithuanian Spoken

German Spoken

Catalan Spoken

Italian Spoken

Hindi Spoken

Estonian Spoken

Finnish Spoken

Danish Spoken

Hungarian Spoken

Dutch Spoken

Bulgarian Spoken

French Spoken

Romanian Spoken

Indonesian Spoken

Icelandic Spoken

English Spoken

Croatian Spoken

Spanish Spoken

Internet Access in public areas

Free Wifi

Wi-Fi [portable rental]

Internet

Wi-Fi in public areas

Wired Internet

Miscellaneous

Allergy-free rooms

Family Rooms

Non-smoking Rooms

Car park [nearby]

Car park [on-site]

Kitchen basics (cookware, oils, condiments)

Security [24-hour]

Proposal spot

Bicycles

Party design room

Soundproof Rooms

Tours

Elevator

Facilities for Disabled Guests

Hypoallergenic room available

All Spaces Non-Smoking (public and private)

Designated Smoking Area

Check-in [24-hour]

Yoga room

Themed rooms

Adults Only

Room decorations

Filming locations

On-site accessible restaurants / lounges

Car park [free of charge]

Heating

Air Conditioning