New Bengal

I booked a hotel at 41 Vernadsky Ave. located next to the work site. In a chat with the operator, I asked to send a check to reimburse expenses on a business trip, and then the first call came: they said that the amount would increase by 10%. I asked for justification, because... I had to negotiate with the management for a new amount for accommodation, they didn’t give me any justification (I asked for a long time and politely, I went to the lawyers myself, asked what kind of law this was - they don’t know this...). As a result, they first confirmed the previous amount, then the owner of the hotel, Pavel Pavlovich Sh, called, yelled, and said that he would not check in. In general, a sharashka office that is not interested in guests.

Hotel New Bengal is situated right next to Crawford market and within walkable distance from CSMT station. It is this prime locational advantage that the management thinks shall overcome all the unprofessionalism and utter disregard for customers comfort/safety/commitment towards customer delight. Rooms - the less said the better. Old and ailing with unclean washrooms. Rooms are full of spiders web, fungal growth, etc. Bedsheets are unclean and towels outright dirty. Washrooms are stinking with water leakage everywhere threatening to flood the room. Air conditioner cooling is insufficient even at 30 degrees Celsius with water dripping out of the indoor unit to your room. Ignorance towards customers is to such an extent that they don't even provide clean drinking water in the rooms. The state of glasses provided will make you reluctant to use them. The building is old and can collapse anytime. I wonder how BMC still has not declared it unsafe. The in-house restaurant is overpriced. Request for anything whatsoever falls on deaf ears no matter how many reminders you give. An odour akin to a poultry farm is omnipresent in the property right from the reception to the elevator to the corridors to the rooms. For the price that they command for their rooms, you can get better options. N.B. There are two parts of the same property with a common reception - Hotel New Bengal and Hotel Crawford Inn. Hotel Crawford Inn has refurbished rooms but at a steeper price northwards of 4.5k/night for direct booking as quoted to me. This review is for Hotel New Bengal where I stayed and not Hotel Crawford Inn.

We paid a lot through for a room with No Water provided, and when I asked for water, I was told I had to purchase it. You get the feeling they are doing you a favor by letting you stay there. It’s a hotel for locals. Very noisy as the market is next door . I would not recommend it.