Hotel Palms

Smell urine, cockroach, bedsheets dirty. We stayed there with our child and really really regret it, you have to pay in advance so we couldn’t change hotel after paying them. The worst experience in India even worst than the hotels close to Delhi airport

We were on a three city tour - Jodhpur, Udaipur and Jaipur. Oyo Flagship 15357 Hotel Palms Jaipur managed to ruin our vacation. Firstly the hotel gave us a late checkin on day one, even after reporting at the hotel at around 15:30. Then they gave us unfit rooms. I managed to see other rooms when Housekeeping was cleaning and realised that those were much better than what we got. Why did we get those rooms even after booking in advance? Then they send plumber to fix the water problem. The bathroom fittings are old. Water leaks from all sides of the tap. Water gets logged in the bathroom and there can be a health and safety issue if someone slips. Then we have to ask for towels and drinking water. Isn't this basic? From midnight till early morning one of the staff, who manages the hot water boiler keeps moving some or the other stuff making sounds on the terrace, right above my room. In the morning they give us unhealthy breakfast. Saw many guests dumping their plates full of food into the trash tray. Sad. The elevator stops working and because they gave us rooms on the 3rd floor, my aged parents had to take the stairs. On the day of checkout, we leave at 6am in the morning without breakfast.

So I understand that you get what you pay for, but for Rs.1500 per night hot water in the shower is expected. The staff were helpful with the Wi-Fi and changing the bedsheets which were originally a bit dirty. However I will not stay here again