Hotel Himalayan Heights

When Nature Ruins Plans, Humanity Shouldn't Fail Too – But It Did Here We booked this hotel months in advance for our much-awaited Gangtok trip starting 26th April. Unfortunately, due to sudden Sikkim landslides and heavy rainfall, we had to cancel at the very last minute for safety reasons. We knew the booking was non-refundable within 24 hours — and yet, we still hoped for basic humanity. My wife and I called the hotel owner multiple times on 25th April, explaining the situation — not demanding, but requesting some compassion, maybe even a partial refund. After all, it wasn’t a "change of mind"; it was a natural calamity. Initially, the owner said they were offering 100% refund cancellations if informed 24 hours prior. But emergencies, especially nature’s fury, don’t come with a schedule! After several calls, the owner verbally agreed to "help" us. We waited in hope. And after three long days, on 28th April, we got a cold email: “Refund not possible.” My Questions to the Hotel Owner: If you were traveling with your family and a landslide hit — would you risk your lives or cancel the trip? If you cancelled, wouldn't you hope, just even 1%, that the hotel or tour agency would understand and help? We are heartbroken. Both by the lost trip and by the sheer lack of humanity shown by the hotel team. I sincerely hope the amount we paid adds something to your business. Because it definitely cost us not just money — but a memory we were looking forward to for months.

This is a heritage hotel dating from the time when Sikkim was a independent country(before !975 when they joined India) and was called Himalayan heights. IT was taken over by the Jewel group. The location overloks the PAljor FGootball stadium so you can see the Sikkim football players practicing i nthe morning. However there is no lift as it is under modification.. The breakfast was good. The heater also worked.

The beauty of this property is that the owner of this hotel Mr Ritesh Ji personally taking care of us. He is very nice and managing well. Chef Bikas makes food very tasty & delicious. All staffs are very good and cooperative. The biggest advantage of this hotel is …. You can see Kanchenjunga Mountain from the balcony view. My staying was awesome.