We required a room for just a few hours before taking a flight from Chennai, We booked this place from an outlet at Chennai Airport and was advised that it was "only 2 star, but very comfortable, good quality and would provide transport back to the airport when required". When we arrived, the man at reception took a while to understand that we had booked and paid for the room. When we got to the room, a filthy towel was outside the bathroom, the decor was dowdy and there was no soap or toilet paper. When we were leaving, the car which was booked had not been organised and when it was, we were told that we had to pay. The charge was double the standard fare from the airport. The one thing which did work well was WIFI.