Seminyak Lagoon All Suites Hotel

We have been travelling for the last 10 days across different locations for a recce related to our upcoming season. Based on the positive Google reviews, we chose this property for our stay. However, our experience fell far below expectations. We arrived at the property around 12:45 PM. The moment we entered the lobby, the staff were ironing bed sheets right there, which felt quite awkward and unprofessional — unfortunately, this was only the beginning. At check-in (around 1:00 PM), we politely asked if an early check-in was possible since it was just one hour before the standard time of 2 PM. Initially, we were told the room was not ready, which we completely understood. But a few minutes later, we were informed that early check-in charges would apply if we wanted the room at 1:15 PM — just 45 minutes before the standard check-in time. What surprised us even more was when the staff told us that their manager could waive the early check-in charge if we gave a 5-star review immediately, before even experiencing the stay, amenities, or hospitality. This was highly disappointing and very unprofessional. We eventually received the room. The room was old, though spacious, with an attached kitchen. The lagoon pool is definitely the property’s main USP. However, despite having a lagoon pool, the resort did not provide bathrobes, which was unexpected. Inside the room, the phone was not working, and for every query or request, we had to physically go to the reception. When placing a room service order, we were told payment could be settled during checkout, but when the order was delivered, we were asked to pay immediately — another inconsistent and inconvenient experience. Another major disappointment was that the kitchen closes at 9 PM, which is unusual for a resort property. The next morning at breakfast, there was no buffet, just three basic items: fruits, noodles, and coffee, with no alternative options. For a resort, this kind of limited offering is quite shocking. I have been travelling for over 15 years, visited around 70 countries, and this is my 6th time in Bali. I have never experienced such a bizarre and poorly managed property. While the staff were polite and welcoming, the resort as an organisation fails in almost every aspect of guest experience. I fully understand how important reviews are in this industry, but not in the manner in which it was asked from us. I genuinely did not want to give this rating, but I believe it is necessary so that the management can introspect and improve. I hope the property takes this feedback constructively and provides guests with a better, more value-for-money experience in the future.

Very nice place, clean and equipped rooms with direct access to the pool, very kind and caring staff ..

humble staff and very good quite lagoons to who needs calm and comfortable atmosphere the service is good, and for the sheet pilow and towels i think its new because have a good white colour i hope this hotel can better from better deserved the best from the best 👍