Semesta Hotel and Convention

This place is really interesting. All people feel comfortable because they can enjoy all the fasilities. This place is located in capital city. There are so many store or mall that we can visit if we stay in that place. It's the incredible experience that I can get before.

The hotel was so-so actually. The bedsheet on my bed was too short, it didn't cover the entire bed. The room was rather dark, especially the area where the table is. During my stay there was a water supply cut and a power cut. On one of the mornings there was no hot water. My access card was systematically deactivated, every day I had to go to reception to ask to give me a working one. As to the good aspects, the room was quiet, I had a good rest. The front office staff are super nice, thanks a lot to all of them. And the housekeeping was good (although it would have been helpful to have the usual hotel "Please make up the room / Do not disbturb" sign).

I'm a guest of this Hotel, I booked this Hotel in urgent situation that I cannot back to my home due to lost my key. The room was smelly, the room size is big enough but dirty and dusty. The bathroom is similar, dusty and dirty. The aircond was ok, but again the bed linen was not proper to be show for a guest anywhere. The bad thing is, Yes I do really apologize to make some noise inside my room that make your other guest uncomfort (you said) but the way you solve the problem is not hospitality service!!! supposed to be you warn me to stop my noise, but you (the Hotel Manager/ GM) directly command me with your rude and cruel attitude to checkout at that time. is it hotelier?? BIG NO!! And you enter my room with more than 5 staffs, looks like I do sex or narcotics party there... Im your guest no matter what the mistake is, supposed to be you use your service excellent!!! No apologize and no courtesy at all.... how come you be a Hotel Manager?? The one that mentioned as hotel manager named Herman.. I wish the management do some training to the staff about hospitality service.