Bumi Surabaya City Resort

Photos can not deserve the quality of the moment you will have at Bumi. Old style well kept hotel offering massive room and very good service. Breakfast is a variety of food and flavours which makes you discover the variety of Indonesia and it's past Simple and "sans chis-chis" this family run hotel as so much to give you!!

Beautifully decorated historic hotel with antiques and paintings. It has a garden, a very nice swimming pool, and a small gym. The breakfast buffet offers a wide selection with many food stalls. You can have lunch outside, which is a real plus. The staff is very attentive, and the value for money is very interesting. Only the items offered in the café on the ground floor are sold at a price that is too high.

21.03.26 At first glance, this hotel ticks all the boxes: 1.Rooms are spacious 2.It has several swimming pools se in very ornate and well kept gardens 3.The food is local cuisine but very nice 4.It has a well-equipped gym (but no signs show where it is), steam rooms, internal hot and cold pools off the gym. Yet Westerners avoid Bumi like the plague and here's why: 1.housekeeping is terrible 2.restaurant staff move your food to another table during Eid (without either informing you your table it is booked by large groups celebrating and they, of course, are a group who are celebrating.) No issue there. It would be OK if I was told lots of tables were booked but to simply move everything while you are at one of the food reception areas, without informing nor asking, I thought, was very bad practice. There is a Club Lounge. I always prefer to book a room with Executive /Club Lounge Access. The first morning of my arrival I met with the Duty Manager and her Assistant. I asked to change to a Club Room with Lounge access. I also asked if they serve alcohol. The manager said it did. I was very happy and asked to see a range of club rooms and suites. A different member of staff was assigned to show me around. On our way, I requested to see the Club Lounge. When we arrived it was locked. I was then informed that, by order of the government, it is closed during Ramadan and Eid and MAY open "in a few weeks." (I was told by the duty manager it serves alcohol but, because it was locked, (which I was not told this by the duty manager) I could not confirm anything. Housekeeping is terrible. Apart from emptying the refuse basket, staff did not clean my room, the floorcwas not hoovered, no 2 bottles of complimentary water were left, no teabigs were left, no bath towels were left - just two small hand towels. I reported all thiis to reception. The missing items were brought to the room by two giggling housekeeping staff members. Sorry, but I didn't get the joke. Likewise when I complained about food service it was met with laughter. (I thought CUBA MELIA had bad service but this was much much worse. And no restaurant manager on duty to report it to!) Someone told me that, despite the positive quality issues I mention above, Westerners just give this hotel "a polite miss." There were 2 other Westerners, in total, staying at Bumi. (When I enquired why there were virtually no Westerners I was told "because it is Eid"...and "yes Westerners do stay here. " The majority of guests were local citizens, in traditional Indonesian or Islamic attire, or visibly from the Arab world - with burkas, traditional Islamic dress, and, of course, some wearing western attire. Some, likely Chinese or Taiwanese or perhaps South Korean or Japanese, were of course attired different. For the few dollars extra, next time I will stay in a hotel more attuned to my requirements (including a Club Lounge with alcohol) than here, despite it's obvious qualities. Oh yes, because most guests are Muslim, none of the 4 external swiming pools are used, neither are the 3 tennis courts, neither is the Gym nor Sauna nor internal hot and cold pools. The facilities are, of course used by Taiwanese, Chinese, Japanese, South Korean and other Asia non-Muslims since there are no problems regarding usage they might be uncomfortable about. One last thing I reported a spoon missing as cutlery from my room at arrival-in case I was suspected of petty pilfering. PatE