Family Guest House Surabaya

This place has nothing to do anymore with Family. Uninterested staff at the desk who are not willing to help. The room was loosing paint everywhere and the window view had bricks and plastic bottles everywhere. Breakfast was ok but they tried to charge 50.000 for a broken small plate. No way we paid

The Guesthouse is in a smaal side road from Jl Kertajaya. If you are on Jl Kertajaya, coming from Jl Menur, than it's the second road on your left. Family Guest House is indicated. There are rooms with a kingsize bed and twin rooms. Bathroom with cold and warm water. Walls and doors need repainting. Airco, wifi and breakfast included. The owner speaks English, the staff dont speak,neither understand English. The owner will help as much as possible to make the stay unforgettable. There is free parkplace, if you are by car. There is also the whole day free coffee or tea. If you need cheap food, go at the Kertajaya to the left and at the traaffic lights again left. For more expensive food, go at the Kertajaga to the right and at the traffic lights, cross the street. In the Mc Donalsrood are plenty of restaurants

We recently stayed for 2 nights at Family Guesthouse. The staff are all lovely. As previous reviews have stated, the staff don't speak much English so communication can be a little problematic but they will all help as much as they can. We were always greeted with a smile by the two guys at reception and the girls who served us a breakfast were always happy and polite. The rooms are clean and comfortable and the WiFi worked well while we were there. The only problem we had is that some of the breakfast tables are situated in the corridor of the second floor, just outside the bedrooms. On our first morning, we were woken very early by a family with young children having breakfast and causing a lot of noise. However, our second morning was nice and quiet so I think we were just unlucky for the first night.