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Reviews from Guests

4.0/5

tripadvisor

1,492

Reviews

from real guests

880paulusi

5

/

5

One of the best stays I've had across the Accor network so far. From check-in to check-out, the service consistently exceeded what I'd expect from an Ibis — spotless room, prime location right in the city center, and above all, a team that truly stands out. Special mention to Melinda: attentive, proactive, and genuinely caring about guests' needs before being asked. This is the kind of hospitality that makes me want to come back every time I'm in Surabaya. Highly recommended.

Bernardsetiawan91

5

/

5

I stayed at ibis Surabaya City Center from July 11 to 16 for a business trip, and overall I had a very pleasant experience. The hotel is conveniently located, the room was comfortable and clean, and everything I needed for a business stay was well taken care of. I would especially like to thank Melinda for her excellent service. She was very friendly, attentive, and helpful throughout my stay. Her warm and professional attitude really made my stay more enjoyable. Thank you to the team at ibis Surabaya City Center for the great hospitality. I would be happy to stay here again on my next visit to Surabaya!

renaldoseptianto

5

/

5

Had a pleasant stay at ibis Surabaya City Center. The location is convenient, the room was clean and comfortable, and the staff were friendly and helpful. Special thanks to Melinda for the warm and attentive service during my stay. Would definitely consider staying here again!

Facilities Details

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Airport Shuttle (free)

Free Wifi

Internet

Kids club

Family/child friendly

Spa

Bar

Meeting/Banquet Facilities

Designated Smoking Area

Entertainment Staff

Contactless check-in/out

Nightclub/DJ

First aid kit

Valet Parking

Elevator

Daily Housekeeping

Anti-viral cleaning products

Body thermometer

Suit Press

Outdoor venue for special events

Asian breakfast

Air conditioning in public area

Staff trained in safety protocol

Finnish Spoken

Indonesian Spoken

Special Diet Meals (upon request)

Ticket Service

Hot water linen and laundry washing

VIP Room Facilities

Protective screens in common areas

Temperature check for guests and staff

Game Room

Doctor/nurse on call

Italian Spoken

Lithuanian Spoken

Russian Spoken

Non-smoking Rooms

Lao Spoken

Wi-Fi for special events

Room sanitization opt-out available

Garden

Hand sanitizer

Babysitting/Child Services

Facilities for Disabled Guests

Massage

Cashless payment service

Korean Spoken

Sterilizing equipment

Sanitized kitchen and tableware items

Projector/LED display

Tours

Computer station

English Spoken

Meeting stationery

Library

Car park [on-site]

Free face masks

Icelandic Spoken

24-Hour Front Desk

Daily disinfection in all rooms

Laundry

Room Service

Security [24-hour]

Karaoke

Guest rooms seal after sanitization

Car park [free of charge]

Hair/Beauty Salon

Rooms sanitized between stays

Dry Cleaning

Physical distancing of at least 1 meter

German Spoken

Fruits/snacks

Hungarian Spoken

Dutch Spoken

Wi-Fi in public areas

Romanian Spoken

Safe dining setup

Slovak Spoken

Invoice provided

Portuguese Spoken

Spanish Spoken

Face coverings on staff

Slovenian Spoken

Room service [24-hour]

Smoke-free property

Restaurant

Daily disinfection in common areas

Discounts recommended for you

Get an exclusive discount and book now!

4 Available Room Types

Standard Room, 1 Double Bed
Standard Room, 1 Double Bed
Standard Room, 1 Double Bed
Standard Room, 1 Double Bed
Standard Room, 1 Double Bed
Standard Room, 1 Double Bed
Standard Room, 1 Double Bed
Standard Room, 1 Double Bed
Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

TV

TV

Carpeted

Carpeted

Smoking allowed

Smoking allowed

Electric Kettle

Electric Kettle

Iron

Iron

Sleep comfort items

Sleep comfort items

Laptop workspace

Laptop workspace

Window

Window

Blackout curtains

Blackout curtains

Wardrobe/Closet

Wardrobe/Closet

Tea/Coffee Maker

Tea/Coffee Maker

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Towels

Towels

Telephone

Telephone

Desk

Desk

Internet [LAN]

Internet [LAN]

Free Toiletries

Free Toiletries

Cleaning Products

Cleaning Products

Interconnecting Room(s) Available

Interconnecting Room(s) Available

Toilet

Toilet

Shower

Shower

Kids shampoo

Kids shampoo

Toiletries

Toiletries

Slippers

Slippers

Private bathroom

Private bathroom

Entire unit wheelchair accessible

Entire unit wheelchair accessible

Hair dryer

Hair dryer

Air Conditioning

Air Conditioning

Clothes Rack

Clothes Rack

Fold-up bed

Fold-up bed

Sitting Area

Sitting Area

Room service [24-hour]

Room service [24-hour]

Free bottled water

Free bottled water

Standard Room, 2 Twin Beds
Standard Room, 2 Twin Beds
Standard Room, 2 Twin Beds
Standard Room, 2 Twin Beds
Standard Room, 2 Twin Beds
Standard Room, 2 Twin Beds
Standard Room, 2 Twin Beds
Standard Room, 2 Twin Beds
Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds

TV

TV

Carpeted

Carpeted

Smoking allowed

Smoking allowed

Electric Kettle

Electric Kettle

Iron

Iron

Sleep comfort items

Sleep comfort items

Laptop workspace

Laptop workspace

Window

Window

Blackout curtains

Blackout curtains

Wardrobe/Closet

Wardrobe/Closet

Tea/Coffee Maker

Tea/Coffee Maker

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Towels

Towels

Telephone

Telephone

Desk

Desk

Internet [LAN]

Internet [LAN]

Free Toiletries

Free Toiletries

Cleaning Products

Cleaning Products

Interconnecting Room(s) Available

Interconnecting Room(s) Available

Toilet

Toilet

Shower

Shower

Kids shampoo

Kids shampoo

Toiletries

Toiletries

Slippers

Slippers

Private bathroom

Private bathroom

Hair dryer

Hair dryer

Air Conditioning

Air Conditioning

Clothes Rack

Clothes Rack

Fold-up bed

Fold-up bed

Sitting Area

Sitting Area

Room service [24-hour]

Room service [24-hour]

Free bottled water

Free bottled water

Twin Room
Twin Room
Twin Room

Twin Room

room-size-icon

17 Square Meter

Electric Kettle

Electric Kettle

Hair dryer

Hair dryer

Mirror

Mirror

Private bathroom

Private bathroom

Free Toiletries

Free Toiletries

Towels

Towels

Free Wifi

Free Wifi

Cable Channels

Cable Channels

Telephone

Telephone

Air Conditioning

Air Conditioning

Blackout curtains

Blackout curtains

Linens

Linens

Slippers

Slippers

Socket near the bed

Socket near the bed

Tea/Coffee Maker

Tea/Coffee Maker

Free bottled water

Free bottled water

Daily housekeeping

Daily housekeeping

Desk

Desk

Interconnecting Room(s) Available

Interconnecting Room(s) Available

Sitting Area

Sitting Area

Sofa

Sofa

Trash cans

Trash cans

Window

Window

Hardwood/Parquet floors

Hardwood/Parquet floors

Wardrobe/Closet

Wardrobe/Closet

Clothes Rack

Clothes Rack

Ironing Facilities

Ironing Facilities

Baby cot (upon request)

Baby cot (upon request)

Fire extinguisher

Fire extinguisher

Safe

Safe

Safety/security feature

Safety/security feature

Smoke detector

Smoke detector

Non-smoking

Non-smoking

Shower

Shower

1 Double Bed Standard
1 Double Bed Standard
1 Double Bed Standard

1 Double Bed Standard

room-size-icon

17 Square Meter

Electric Kettle

Electric Kettle

Hair dryer

Hair dryer

Private bathroom

Private bathroom

Free Toiletries

Free Toiletries

Towels

Towels

Free Wifi

Free Wifi

Cable Channels

Cable Channels

Telephone

Telephone

Air Conditioning

Air Conditioning

Blackout curtains

Blackout curtains

Linens

Linens

Slippers

Slippers

Socket near the bed

Socket near the bed

Tea/Coffee Maker

Tea/Coffee Maker

Free bottled water

Free bottled water

Daily housekeeping

Daily housekeeping

Desk

Desk

Interconnecting Room(s) Available

Interconnecting Room(s) Available

Sitting Area

Sitting Area

Sofa

Sofa

Trash cans

Trash cans

Window

Window

Hardwood/Parquet floors

Hardwood/Parquet floors

Wardrobe/Closet

Wardrobe/Closet

Clothes Rack

Clothes Rack

Ironing Facilities

Ironing Facilities

Baby cot (upon request)

Baby cot (upon request)

Fire extinguisher

Fire extinguisher

Safe

Safe

Safety/security feature

Safety/security feature

Smoke detector

Smoke detector

Non-smoking

Non-smoking

Shower

Shower

Facilities Details

Pool and Spa

Spa

Massage

Parking and Transportation

Valet Parking

Airport Shuttle (free)

Food & Drink

Bar

Asian breakfast

Breakfast service

Special Diet Meals (upon request)

Room Service

Fruits/snacks

Buffet-Style Restaurant

Room service [24-hour]

Restaurant

Front Desk Services

Ticket Service

24-Hour Front Desk

Entertainment and Family Services

Entertainment Staff

Contactless check-in/out

Nightclub/DJ

Kids club

Outdoor venue for special events

Air conditioning in public area

Wi-Fi for special events

Babysitting/Child Services

Family/child friendly

Projector/LED display

Meeting stationery

Karaoke

Invoice provided

Smoke-free property

Business Facilities

Meeting/Banquet Facilities

Shops

Hair/Beauty Salon

Common Areas

Game Room

Library

Cleaning Services

First aid kit

Daily Housekeeping

Anti-viral cleaning products

Body thermometer

Suit Press

Staff trained in safety protocol

Hot water linen and laundry washing

Protective screens in common areas

Temperature check for guests and staff

Doctor/nurse on call

Room sanitization opt-out available

Hand sanitizer

Cashless payment service

Sterilizing equipment

Sanitized kitchen and tableware items

Free face masks

Daily disinfection in all rooms

Laundry

Guest rooms seal after sanitization

Rooms sanitized between stays

Dry Cleaning

Physical distancing of at least 1 meter

Safe dining setup

Face coverings on staff

Daily disinfection in common areas

Languages Spoken

Finnish Spoken

Indonesian Spoken

Italian Spoken

Lithuanian Spoken

Russian Spoken

Lao Spoken

Korean Spoken

English Spoken

Icelandic Spoken

German Spoken

Hungarian Spoken

Dutch Spoken

Romanian Spoken

Slovak Spoken

Portuguese Spoken

Spanish Spoken

Slovenian Spoken

Internet Access in public areas

Internet

Free Wifi

Wi-Fi in public areas

Miscellaneous

Elevator

VIP Room Facilities

Non-smoking Rooms

Garden

Facilities for Disabled Guests

Tours

Computer station

Car park [on-site]

Security [24-hour]

Car park [free of charge]

Designated Smoking Area

Check-in [24-hour]