Novotel Surabaya Hotel

The sheets and towels were far from white. The pool was missing a large number of tiles. The water slide doesn't work and is in a state of disrepair. Overall the property has potential but is very...

Cozy room with bath tube and great pool view, affordable prize, great pool, love a staff and great breakfast on pool side.. Both of my daughter is very happy with a pool and always say to coming back...

If I could give a minus star rating, I would. I am a Accor silver member and just the treatment meted out to us is shameful. The lady at the reception was a liar, ignored us and treated us like we...