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Reviews from Guests

4.0/5

tripadvisor

3,682

Reviews

from real guests

Fearless04757072757

5

/

5

As a frequent guest at this hotel, I’ve always found it to be one of the best choices in Medan. While every traveler has different priorities, I personally love the lively atmosphere here. Regarding the Sunday morning vibes: yes, the hotel is located in a prime, active area. For me, the Sunday aerobics nearby actually add to the authentic charm and energy of the city. It’s part of the local spirit that makes staying here unique! If you enjoy being where the action is, this is the place to be.The rooms are consistently spacious and comfortable, providing a great home away from home. I also want to give a shout-out to the staff—they have always been attentive and professional during my many stays. The breakfast variety is impressive, offering a wide range of local and international flavors that I look forward to every visit.For those who want a central, energetic, and welcoming experience in Medan, I couldn’t recommend this hotel enough. It remains my top choice every time I’m in town!

Passenger03246727901

5

/

5

The experience of dining at the Cassiavera Lounge completely exceeded my expectations. As soon as you walk into the restaurant area, the atmosphere immediately feels luxurious, warm, and is perfect for special events and intimate dinners. From the taste point of view, every Western menu served was executed with great precision. The pruning and the quality of the fabric really makes sense and spoils the tongue. The best part is the extraordinary time management of dishes. All menus are served on time at our desk, there is no too long pause between menus, and the main dishes come in perfect warm condition. Service here also deserves a thumb. The staff is very professional, friendly, and attentive without interfering with guest privacy. Overall, the Cassiavera Lounge offers a complete package: classy venues, delicious food, and premium services that are highly deserving to be visited again.

Trek05268153357

5

/

5

Staying on a business trip provides a balanced experience between easy access to the city centre and adequate work facilities. Its location in the heart of Medan is ideal for meeting mobility, supported by a stable WiFi connection in the room area to complete the rest of the night work. I chose the Grand Cityhall Hotel for a three-night business trip, and the decision was very appropriate to support my work mobility in Medan. Based on my experience, here are the details of the various aspects of this hotel: Rooms and work areas (4.5/5) I stayed in a deluxe corner room of 33 square meters. This room feels very relaxed and is equipped with three large windows on two different sides that provide good natural lighting. For a businessman, having an ergonomic desk and chair in the room is helpful. I can work with focus without feeling tired. The internet connection is also fast and stable, both for accessing cloud servers and making video calls. In the bathroom, a refreshing brain shower is available, but it should be noted that this type of room is not equipped with a bathtub. Location and Accessibility (5/5) Location is the main selling value of this hotel. Right in the middle of the city of Medan, I can reach a wide range of offices, government agencies, and major business centers with relatively short travel time. Mobility during busy hours becomes easier and more efficient. Business and Recreation Facilities (4.5 /5) This hotel has complete MICE facilities (Meeting, Incentive, Convention, and Exhibition), suitable for accommodating a wide range of corporate events. After a busy day with a busy agenda, facilities such as a fitness center, a sauna, and an outdoor pool are very helpful for getting tired off. Unfortunately, during the stay, the sauna's operating hours were rather limited so I couldn't use it. Food and Services (4.5/5) Breakfast menu options are varied, ranging from local cuisine typical of Medan to international cuisine. The quality of the food is said to be satisfactory and served well. The hotel staff is also friendly, responsive, and very helpful, especially when I need a quick service to print important documents in the last minutes before the meeting. Grand Cityhall Hotel is a solid and professional choice for business travelers. Room facilities that support productivity, sophisticated service, and strategic location match corporate needs. I would recommend this hotel to those of you who prefer time efficiency and comfort during business visits in Medan.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Spa

Sauna

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Entertainment Staff

Fax/Photocopying

Elevator

Daily Housekeeping

Chinese cuisine in restaurant

Restaurant [halal]

Business Center

Hebrew Spoken

Anti-viral cleaning products

Foot bath

Body thermometer

Chinese [Mandarin]

Suit Press

Outdoor venue for special events

Asian breakfast

Babysitting/Child Services

Hindi Spoken

Air conditioning in public area

Snack Bar

BBQ Facilities

Staff trained in safety protocol

Adults Only

Croatian Spoken

Hypoallergenic room available

Special Diet Meals (upon request)

French Spoken

Indonesian Spoken

Halal breakfast

Breakfast in the Room

Hot water linen and laundry washing

Protective screens in common areas

Arabic Spoken

Temperature check for guests and staff

Car park [charges apply]

Poolside bar

Game Room

Doctor/nurse on call

Swimming pool

Lithuanian Spoken

Russian Spoken

Non-smoking Rooms

Lao Spoken

Wi-Fi for special events

Room sanitization opt-out available

Hand sanitizer

Alternative meal arrangement

Facilities for Disabled Guests

Massage

Cashless payment service

Catalan Spoken

Sanitized kitchen and tableware items

Body scrub

Czech Spoken

Projector/LED display

Tours

Computer station

Khmer Spoken

English Spoken

Ironing Service

Cash withdrawal

Meeting stationery

Bulgarian Spoken

Icelandic Spoken

24-Hour Front Desk

Daily disinfection in all rooms

Soundproof Rooms

Laundry

Greek Spoken

Security [24-hour]

Karaoke

Yoga room

Car park [free of charge]

Rooms sanitized between stays

Chinese [Cantonese]

Dry Cleaning

Shops (on site)

Physical distancing of at least 1 meter

Norwegian Spoken

Car park [nearby]

Hungarian Spoken

Dutch Spoken

Swimming pool [outdoor]

Wi-Fi in public areas

Romanian Spoken

Safe dining setup

Slovak Spoken

Invoice provided

Spanish Spoken

Slovenian Spoken

Souvenir/Gift Shop

Malay Spoken

Japanese Spoken

Room service [24-hour]

Shoeshine

Restaurant

Daily disinfection in common areas

Postal service

8 Available Room Types

Junior Suite - Smoking
Junior Suite - Smoking
Junior Suite - Smoking

Junior Suite - Smoking

room-size-icon

39 Square Meter

Bathrobes

Bathrobes

Hair dryer

Hair dryer

Mirror

Mirror

Private bathroom

Private bathroom

Free Toiletries

Free Toiletries

Towels

Towels

Room service [24-hour]

Room service [24-hour]

Pool facilities

Pool facilities

Cable Channels

Cable Channels

Telephone

Telephone

Air Conditioning

Air Conditioning

Blackout curtains

Blackout curtains

Hand sanitizer

Hand sanitizer

Sleep comfort items

Sleep comfort items

Slippers

Slippers

Tea/Coffee Maker

Tea/Coffee Maker

Complimentary tea

Complimentary tea

Free bottled water

Free bottled water

Free instant coffee

Free instant coffee

Kettle

Kettle

Kitchenware

Kitchenware

Minibar

Minibar

Refrigerator

Refrigerator

Carpeted

Carpeted

Desk

Desk

Sitting Area

Sitting Area

Sofa

Sofa

Tile/Marble floor

Tile/Marble floor

Trash cans

Trash cans

Window

Window

Hardwood/Parquet floors

Hardwood/Parquet floors

Wardrobe/Closet

Wardrobe/Closet

Clothes Rack

Clothes Rack

Ironing Facilities

Ironing Facilities

Baby cot (upon request)

Baby cot (upon request)

Fire extinguisher

Fire extinguisher

Individual air conditioning

Individual air conditioning

Safe

Safe

Smoke detector

Smoke detector

Shower

Shower

Smoking allowed

Smoking allowed

Deluxe Room
Deluxe Room
Deluxe Room

Deluxe Room

room-size-icon

29 Square Meter

Bathrobes

Bathrobes

Hair dryer

Hair dryer

Mirror

Mirror

Private bathroom

Private bathroom

Free Toiletries

Free Toiletries

Towels

Towels

Room service [24-hour]

Room service [24-hour]

Pool facilities

Pool facilities

Cable Channels

Cable Channels

Telephone

Telephone

Air Conditioning

Air Conditioning

Blackout curtains

Blackout curtains

Hand sanitizer

Hand sanitizer

Sleep comfort items

Sleep comfort items

Slippers

Slippers

Tea/Coffee Maker

Tea/Coffee Maker

Complimentary tea

Complimentary tea

Free bottled water

Free bottled water

Free instant coffee

Free instant coffee

Kettle

Kettle

Kitchenware

Kitchenware

Minibar

Minibar

Refrigerator

Refrigerator

Desk

Desk

Sitting Area

Sitting Area

Sofa

Sofa

Tile/Marble floor

Tile/Marble floor

Trash cans

Trash cans

Window

Window

Hardwood/Parquet floors

Hardwood/Parquet floors

Wardrobe/Closet

Wardrobe/Closet

Clothes Rack

Clothes Rack

Ironing Facilities

Ironing Facilities

Baby cot (upon request)

Baby cot (upon request)

Fire extinguisher

Fire extinguisher

Individual air conditioning

Individual air conditioning

Safe

Safe

Smoke detector

Smoke detector

Shower

Shower

Smoking allowed

Smoking allowed

Cityhall Suite Room
Cityhall Suite Room
Cityhall Suite Room

Cityhall Suite Room

room-size-icon

55 Square Meter

Bathrobes

Bathrobes

Hair dryer

Hair dryer

Mirror

Mirror

Private bathroom

Private bathroom

Free Toiletries

Free Toiletries

Towels

Towels

Room service [24-hour]

Room service [24-hour]

Pool facilities

Pool facilities

Cable Channels

Cable Channels

Telephone

Telephone

Air Conditioning

Air Conditioning

Blackout curtains

Blackout curtains

Hand sanitizer

Hand sanitizer

Sleep comfort items

Sleep comfort items

Slippers

Slippers

Tea/Coffee Maker

Tea/Coffee Maker

Free bottled water

Free bottled water

Kettle

Kettle

Minibar

Minibar

Carpeted

Carpeted

Desk

Desk

Sitting Area

Sitting Area

Sofa

Sofa

Tile/Marble floor

Tile/Marble floor

Trash cans

Trash cans

Window

Window

Wardrobe/Closet

Wardrobe/Closet

Clothes Rack

Clothes Rack

Ironing Facilities

Ironing Facilities

Baby cot (upon request)

Baby cot (upon request)

Fire extinguisher

Fire extinguisher

Individual air conditioning

Individual air conditioning

Safe

Safe

Smoke detector

Smoke detector

Shower

Shower

Smoking allowed

Smoking allowed

2-Bedroom Apartment for 3 Adults
2-Bedroom Apartment for 3 Adults
2-Bedroom Apartment for 3 Adults

2-Bedroom Apartment for 3 Adults

room-size-icon

81 Square Meter

Bathrobes

Bathrobes

Hair dryer

Hair dryer

Mirror

Mirror

Private bathroom

Private bathroom

Free Toiletries

Free Toiletries

Towels

Towels

Room service [24-hour]

Room service [24-hour]

Pool facilities

Pool facilities

Cable Channels

Cable Channels

Telephone

Telephone

Air Conditioning

Air Conditioning

Blackout curtains

Blackout curtains

Hand sanitizer

Hand sanitizer

Sleep comfort items

Sleep comfort items

Slippers

Slippers

Full kitchen

Full kitchen

Kitchenware

Kitchenware

Refrigerator

Refrigerator

Desk

Desk

Sitting Area

Sitting Area

Sofa

Sofa

Tile/Marble floor

Tile/Marble floor

Trash cans

Trash cans

Window

Window

Hardwood/Parquet floors

Hardwood/Parquet floors

Wardrobe/Closet

Wardrobe/Closet

Clothes Rack

Clothes Rack

Ironing Facilities

Ironing Facilities

Baby cot (upon request)

Baby cot (upon request)

Fire extinguisher

Fire extinguisher

Individual air conditioning

Individual air conditioning

Safe

Safe

Smoke detector

Smoke detector

Shower

Shower

Smoking allowed

Smoking allowed

Premier Deluxe King Room
Premier Deluxe King Room
Premier Deluxe King Room

Premier Deluxe King Room

room-size-icon

33 Square Meter

Bathrobes

Bathrobes

Hair dryer

Hair dryer

Mirror

Mirror

Private bathroom

Private bathroom

Free Toiletries

Free Toiletries

Towels

Towels

Room service [24-hour]

Room service [24-hour]

Pool facilities

Pool facilities

Cable Channels

Cable Channels

Telephone

Telephone

Air Conditioning

Air Conditioning

Blackout curtains

Blackout curtains

Hand sanitizer

Hand sanitizer

Sleep comfort items

Sleep comfort items

Slippers

Slippers

Tea/Coffee Maker

Tea/Coffee Maker

Refrigerator

Refrigerator

Carpeted

Carpeted

Desk

Desk

Sitting Area

Sitting Area

Sofa

Sofa

Tile/Marble floor

Tile/Marble floor

Trash cans

Trash cans

Window

Window

Hardwood/Parquet floors

Hardwood/Parquet floors

Wardrobe/Closet

Wardrobe/Closet

Clothes Rack

Clothes Rack

Ironing Facilities

Ironing Facilities

Baby cot (upon request)

Baby cot (upon request)

Fire extinguisher

Fire extinguisher

Individual air conditioning

Individual air conditioning

Safe

Safe

Smoke detector

Smoke detector

Shower

Shower

Smoking allowed

Smoking allowed

Facilities Details

Pool and Spa

Spa

Massage

Fitness Center

Sauna

Parking and Transportation

Airport Shuttle (free)

Food & Drink

Bar

Chinese cuisine in restaurant

Restaurant [halal]

Asian breakfast

Snack Bar

Breakfast service

BBQ Facilities

Special Diet Meals (upon request)

Halal breakfast

Breakfast in the Room

Poolside bar

Alternative meal arrangement

Buffet-Style Restaurant

Room service [24-hour]

Restaurant

Front Desk Services

24-Hour Front Desk

Entertainment and Family Services

Entertainment Staff

Kids club

Outdoor venue for special events

Babysitting/Child Services

Air conditioning in public area

Wi-Fi for special events

Family/child friendly

Projector/LED display

Cash withdrawal

Meeting stationery

Karaoke

Invoice provided

Postal service

Business Facilities

Fax/Photocopying

Business Center

Meeting/Banquet Facilities

Shops

Shops (on site)

Souvenir/Gift Shop

Common Areas

Game Room

Cleaning Services

Daily Housekeeping

Anti-viral cleaning products

Body thermometer

Suit Press

Staff trained in safety protocol

Hot water linen and laundry washing

Protective screens in common areas

Temperature check for guests and staff

Doctor/nurse on call

Room sanitization opt-out available

Hand sanitizer

Cashless payment service

Sanitized kitchen and tableware items

Ironing Service

Daily disinfection in all rooms

Laundry

Rooms sanitized between stays

Dry Cleaning

Physical distancing of at least 1 meter

Safe dining setup

Shoeshine

Daily disinfection in common areas

Languages Spoken

Hebrew Spoken

Chinese [Mandarin]

Hindi Spoken

Croatian Spoken

French Spoken

Indonesian Spoken

Arabic Spoken

Lithuanian Spoken

Russian Spoken

Lao Spoken

Catalan Spoken

Czech Spoken

Khmer Spoken

English Spoken

Bulgarian Spoken

Icelandic Spoken

Greek Spoken

Chinese [Cantonese]

Norwegian Spoken

Hungarian Spoken

Dutch Spoken

Romanian Spoken

Slovak Spoken

Spanish Spoken

Slovenian Spoken

Malay Spoken

Japanese Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Elevator

Foot bath

Family Rooms

Heating

Adults Only

Hypoallergenic room available

Car park [charges apply]

Swimming pool

Non-smoking Rooms

Facilities for Disabled Guests

Body scrub

Tours

Computer station

Air Conditioning

Soundproof Rooms

Security [24-hour]

Yoga room

Car park [free of charge]

Car park [nearby]

Designated Smoking Area

Swimming pool [outdoor]

Check-in [24-hour]