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Reviews from Guests

4.0/5

tripadvisor

2,945

Reviews

from real guests

Issanasrawi

5

/

5

Excellent holiday, just relaxing, the staff are so lovely and friendly. I had my second 90 minutes this morning at elements spa, and I believe it was my best ever, truly amazing, thank you Helno, you put so much into that, absolutely amazing. Also there was the boss Mr Gin, a very kind gentleman to give me a slot without prior appointment, great

janecZ9235AH

5

/

5

As usual, the service is top notch. Lotus cafe service staff were very helpful. Enjoyed the all inclusive package which allowed us to enjoy daily massage, activities like stand up paddle, cooking class for free.

AndreyKarlovich

5

/

5

Wow, seriously, the service was top-notch from the moment we rolled in until we checked out. Maruli totally nailed it, getting us all set up and to our room without a hitch. And talk about convenient! They even sorted out our ride from the Ferry Terminal to the hotel resort, which was super nice. Oh, and the BBQ buffet at Xana? So good! The vibe there was awesome, too. Our room was really spacious, which was great. We did have a couple of minor hiccups with the AC and a light, but they got 'em fixed up super fast. Just a couple of tiny things I noticed, though: The drawers could've used a quick wipe-down; they were a bit dusty when I opened them. We had a bunch of ants chilling on the table, even though it was right by the hot water flask. Kinda weird. Lunch at Lotus was pretty good, but man, we had to wait a bit for our food. Still, the service itself was excellent, so that made up for it. The beach? Absolutely gorgeous! Perfect for a family day out, whether you're a grown-up or a kiddo. And the 8lements spa? Pure bliss, no complaints at all there. The ATV ride was a blast! They even hooked us up with a smoother track, which was cool and made it feel safer. Even checking out was a breeze! Fendy, one of the staff members, was a superstar. He helped us grab our bags from the room and got them to our ride. He also did an awesome job driving us back to the Ferry Terminal. Okay, so it wasn't exactly cheap, but honestly, the whole experience and the fantastic service made it totally worth every penny.

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